J&J Worldwide Services
Dispatcher Service Order 2nd Shift
J&J Worldwide Services, Bethesda, Maryland, United States, 20814
Dispatcher Service Order 2nd Shift
Receives, records and distributes work orders to service crews upon customers' request for service on articles or utilities purchased from wholesale or retail establishments or utility company. Essential Duties and Responsibilities: Records information, such as name, address, article to be repaired, or service to be rendered. Prepares work order and distributes to service crew Schedules service call and dispatches service crew. Calls or writes customer to insure satisfactory performance of service. Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment. Other duties as assigned. Knowledge, Experience and Skill Requirements: Minimum of one (1) year experience in a dispatch or similar customer service center position. Strong written and oral communication skills in English. Ability to learn and master DMLSS-FM program. Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers. Strong decision making and analytical skills. Strong work ethic and team player mentality. Work Environment: Be able to stand, push, pull, bend, kneel, and stretch for extended period of time. Be able to lift 25 lbs. Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire. CBRE Government & Defense is thrilled at the opportunity for you to apply to one of our roles. The rate for this position is $27.78. This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements. This description is not intended to be an "all inclusive" list of the accountabilities of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Receives, records and distributes work orders to service crews upon customers' request for service on articles or utilities purchased from wholesale or retail establishments or utility company. Essential Duties and Responsibilities: Records information, such as name, address, article to be repaired, or service to be rendered. Prepares work order and distributes to service crew Schedules service call and dispatches service crew. Calls or writes customer to insure satisfactory performance of service. Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment. Other duties as assigned. Knowledge, Experience and Skill Requirements: Minimum of one (1) year experience in a dispatch or similar customer service center position. Strong written and oral communication skills in English. Ability to learn and master DMLSS-FM program. Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers. Strong decision making and analytical skills. Strong work ethic and team player mentality. Work Environment: Be able to stand, push, pull, bend, kneel, and stretch for extended period of time. Be able to lift 25 lbs. Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire. CBRE Government & Defense is thrilled at the opportunity for you to apply to one of our roles. The rate for this position is $27.78. This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements. This description is not intended to be an "all inclusive" list of the accountabilities of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.