Chicago Staffing
Bilingual Spanish/English-Loyalty Services Representative
Chicago Staffing, Chicago, Illinois, United States, 60601
Loyalty Services Representative
We are looking for a dedicated and bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will deliver exceptional support to policyholders and other stakeholders while assisting with insurance-related inquiries and processes. This is a long-term contract position that requires a strong customer service focus and the ability to communicate effectively in both Spanish and English. Responsibilities: Provide assistance to policyholders by addressing inquiries, resolving service and claims issues, and explaining the benefits of insurance products. Handle both inbound and outbound calls with the goal of retaining customers and preventing policy cancellations. Support the collection process for current and past-due premiums while ensuring compliance with company standards. Accurately enter and manage data across multiple systems and applications. Deliver instructions and set clear expectations for policyholders regarding their coverage and policies. Consistently meet or exceed performance metrics, including quality assurance, call handling time, and customer satisfaction. Collaborate with team members and leadership to identify process improvements and share constructive feedback. Conduct needs assessments for policyholders to determine the best solutions for their insurance requirements. Adapt to various shifts and schedules within the required timeframe to ensure seamless service delivery. Perform additional duties as assigned to support departmental goals. Requirements: High school diploma required; a bachelor's degree is preferred. Bilingual proficiency in Spanish and English, both verbal and written. Strong customer service skills with the ability to resolve issues effectively. Previous sales experience is a plus. Licensed to sell health or life insurance is preferred but not mandatory. Ability to work independently and utilize critical thinking skills to solve problems. Familiarity with data entry, payment processing, and billing systems. Strong organizational skills with attention to detail and accuracy.
We are looking for a dedicated and bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will deliver exceptional support to policyholders and other stakeholders while assisting with insurance-related inquiries and processes. This is a long-term contract position that requires a strong customer service focus and the ability to communicate effectively in both Spanish and English. Responsibilities: Provide assistance to policyholders by addressing inquiries, resolving service and claims issues, and explaining the benefits of insurance products. Handle both inbound and outbound calls with the goal of retaining customers and preventing policy cancellations. Support the collection process for current and past-due premiums while ensuring compliance with company standards. Accurately enter and manage data across multiple systems and applications. Deliver instructions and set clear expectations for policyholders regarding their coverage and policies. Consistently meet or exceed performance metrics, including quality assurance, call handling time, and customer satisfaction. Collaborate with team members and leadership to identify process improvements and share constructive feedback. Conduct needs assessments for policyholders to determine the best solutions for their insurance requirements. Adapt to various shifts and schedules within the required timeframe to ensure seamless service delivery. Perform additional duties as assigned to support departmental goals. Requirements: High school diploma required; a bachelor's degree is preferred. Bilingual proficiency in Spanish and English, both verbal and written. Strong customer service skills with the ability to resolve issues effectively. Previous sales experience is a plus. Licensed to sell health or life insurance is preferred but not mandatory. Ability to work independently and utilize critical thinking skills to solve problems. Familiarity with data entry, payment processing, and billing systems. Strong organizational skills with attention to detail and accuracy.