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Northern Kentucky University

Admissions Student Ambassador

Northern Kentucky University, Highland Heights, Kentucky, United States

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Please see Special Instructions for more details. Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 419 Old Johns Hill Road, Highland Heights, KY 41099 or calling 859-572-5746. This information is also available on the NKU Police Department's website at http://nku.edu/police/securityreports

Position Information

Working Title

Department

Department Undergraduate Admissions

Type of Work Study

Building/Office Location

Building/Office Location WC - Welcome Center

Work Schedule

Job Description Our Admissions Welcome Center Student Ambassadors will serve as thought partners in creating a compelling NKU visit experience for prospective students and families.

Students in these roles will:

Create a welcoming environment for all visitors

Share their personal NKU experience through facilitating and leading the campus visit experience (i.e., telling your NKU story when in contact with prospective families)

Execute assigned Admissions follow‑up strategies for all NKU visitors (daily visits, on‑campus events, etc.)

Primary Responsibilities Duties include:

Provide customer service for welcome center visitors

Administer front desk responsibilities

Facilitate campus tour experience for prospective families (tour training/facilitating tours required for position)

Operational tasks related to visits (event preparation, visitor follow‑up, emails, outreach etc.)

Qualifications Tour Guide

Provide Customer Service for Welcome Center Visitors

Administers Front Desk responsibilities

Facilitate Campus Tour Experience for Prospective Families

Carry out daily operational tasks (e.g., event prep, visitor follow‑up outreach, etc.)

Provide Customer Service for Welcome Center and Admissions Office Visitors

Carry out calling campaigns as assigned by Admissions Leadership

Answer inbound customer service calls

Any candidate who is offered this position will be required to go through a pre‑employment criminal background check as mandated by state law.

Required fields are indicated with an asterisk (*).

Application Questions

Yes

No

* What is your expected graduation date? (Give month and year.) (Open Ended Question)

* Please briefly explain your customer service experience. (Open Ended Question)

* What leadership positions or activities have you participated in at NKU or in your community (i.e., club/organization participation, offices held, community service, internships, etc.) (Open Ended Question)

Required Documents

Resume

Optional Documents

Cover Letter/Letter of Application

Writing Sample 1

Northern Kentucky University Nunn Drive | Highland Heights, Kentucky41099 Phone: (859) 572-5100

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