Creditstar
Customer Success Specialist
Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, then we invite you to apply as a Customer Success Specialist
We are currently looking for a new Customer Success Specialist to join our UK team at our office in Tallinn, Estonia or remotely from the UK. Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience. This position will be at the heart of the operation. Your responsibilities: As a Customer Success Specialist, you will be responsible for providing a fantastic customer service experience for our UK-based customers. The job involves managing client applications, maintaining and developing existing customer relations, and replying to enquiries. Specifically, you will: Manage and maintain existing customer relations and reply to all income and outcoming enquiries via email, chat and phone. Review applications, make lending decisions, verify customer information, and ensure information accuracy as well as compliance with relevant regulations. Offer additional support for the Debt Collection Team on busy collection days. Work with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets. Cover for direct team members during their time off. Manage document administration and create reports for management. Keep sensitive information and financial records private and confidential. Stay up to date with company rules and policies. Willing to work with and learn from management to properly apply company policy to customer solutions. Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience.
Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, then we invite you to apply as a Customer Success Specialist
We are currently looking for a new Customer Success Specialist to join our UK team at our office in Tallinn, Estonia or remotely from the UK. Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience. This position will be at the heart of the operation. Your responsibilities: As a Customer Success Specialist, you will be responsible for providing a fantastic customer service experience for our UK-based customers. The job involves managing client applications, maintaining and developing existing customer relations, and replying to enquiries. Specifically, you will: Manage and maintain existing customer relations and reply to all income and outcoming enquiries via email, chat and phone. Review applications, make lending decisions, verify customer information, and ensure information accuracy as well as compliance with relevant regulations. Offer additional support for the Debt Collection Team on busy collection days. Work with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets. Cover for direct team members during their time off. Manage document administration and create reports for management. Keep sensitive information and financial records private and confidential. Stay up to date with company rules and policies. Willing to work with and learn from management to properly apply company policy to customer solutions. Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience.