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Kinder Morgan

Customer Service Rep

Kinder Morgan, Geismar, Louisiana, United States, 70734

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Responsibilities

Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets, and reports, as per Kinder Morgan and customer requirements. Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations. Research, prepare, and request inventory adjustments, lot adjustments, receipts, and/or bill of lading revisions in the inventory system. Effectively communicate with customer, the status, discrepancies, or any other needed information in order to have thorough knowledge of customer’s current on hand inventories, transfers, and inbound and outbound orders via all transportation modes. Identifies, analyzes, and resolves customer issues. Prepare/supply all needed daily, weekly, monthly, quarterly, or annual reports, as per Kinder Morgan and customer requirements. Understand Terminals Operating capabilities and processes. Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement. Strict adherence to transportation security regulations and procedures as stated in the terminal's Facility Security Plan. Accurately update/maintain the Galahad Bulk inventory system as to reflect current activity and inventories. Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close. Provide any required billing information to Accounts Payable. Assist Terminal Manager, Operations Manager, Operations Supervisor, and co-workers as needed. Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings. Other duties as assigned.

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