PCI Pest Control
Inside Sales Position / Customer Service Representative
PCI Pest Control, Olympia, Washington, United States, 98502
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⭐ About Us PCI Pest Control is a second-generation family company with over 25 years of delivering exceptional service to Thurston County and beyond. We are here to build a team that plays the game of business with excellence. We win together, grow together, and raise our families through the success we create as one team.
We Believe In Extreme Ownership Serving others first Giving our best every day Team over ego Creating an amazing experience for customers and employees
We are growing fast (two markets, strong recurring revenue), and we need a new sales rep in 2026 to help us build our growth engine.
About The Role We are hiring a high-performing Inside Sales Representative who is energized by fast-paced phone work, warm leads, and helping customers solve real problems. This is not cold-calling. You will handle inbound leads, web inquiries, texts, chats, and outbound follow-up to convert interest into scheduled appointments and new customers. The right person will thrive with structure, accountability, and a clear path to success.
What You’ll Do (Key Responsibilities) Inbound Sales Answer inbound calls/texts/webforms within 5 minutes Convert inbound leads into evaluations or same-day starts Follow scripts, pricing, and service guidelines
Outbound Sales Work through follow-up sequences Re-engage warm leads and previous quotes Track follow-up progress inside CRM and call system
Scheduling & Coordination Book appointments for Evaluators & service team Fill gaps in the schedule to maximize daily capacity Communicate clearly with field teams
Customer Experience Provide consistent, friendly, professional communication Document all interactions accurately Support customers through every step of onboarding
⭐ Who You Are (Requirements) Must Have 3 years of sales experience (preferably inside sales or call center) Strong verbal communication and phone presence Excellent typing speed & computer proficiency Experience in a service business (preferred: home services, HVAC, plumbing, pest, or similar) Competitive spirit with a team-first mindset Coachable, organized, reliable
Nice to Have Experience using call center systems or CRMs FieldRoutes, CTM, or other service-industry software Bilingual Spanish Strong writing & messaging skills Ability to stay calm under pressure
Compensation & Benefits $20–$24/hour DOE Commission up to $1,000/mo for closed sales Full medical, dental, vision Paid holidays & PTO 401(k) with match Annual company events, BBQs, and family gatherings Career growth opportunities within a growing company Ability to directly impact business success (fast feedback loop)
Our Core Values Do What's Right - We tell the truth, own our actions and do the right thing even when it's hard One Team - No silos, No long wolves, we move as one WOW Every Customer - We create an experience worth talking about Give Back - We give our time, talent and resources to build a better community Win the Game - We run the business with excellence because profit fuels opportunity, freedom & growth for all of us Gotcha - We catch people doing the right things - because positivity is our superpower
If these speak to you, you’ll love it here. Apply Today Join a thriving service team, be part of a high-performing culture, and help build something special in the PNW.
#J-18808-Ljbffr
⭐ About Us PCI Pest Control is a second-generation family company with over 25 years of delivering exceptional service to Thurston County and beyond. We are here to build a team that plays the game of business with excellence. We win together, grow together, and raise our families through the success we create as one team.
We Believe In Extreme Ownership Serving others first Giving our best every day Team over ego Creating an amazing experience for customers and employees
We are growing fast (two markets, strong recurring revenue), and we need a new sales rep in 2026 to help us build our growth engine.
About The Role We are hiring a high-performing Inside Sales Representative who is energized by fast-paced phone work, warm leads, and helping customers solve real problems. This is not cold-calling. You will handle inbound leads, web inquiries, texts, chats, and outbound follow-up to convert interest into scheduled appointments and new customers. The right person will thrive with structure, accountability, and a clear path to success.
What You’ll Do (Key Responsibilities) Inbound Sales Answer inbound calls/texts/webforms within 5 minutes Convert inbound leads into evaluations or same-day starts Follow scripts, pricing, and service guidelines
Outbound Sales Work through follow-up sequences Re-engage warm leads and previous quotes Track follow-up progress inside CRM and call system
Scheduling & Coordination Book appointments for Evaluators & service team Fill gaps in the schedule to maximize daily capacity Communicate clearly with field teams
Customer Experience Provide consistent, friendly, professional communication Document all interactions accurately Support customers through every step of onboarding
⭐ Who You Are (Requirements) Must Have 3 years of sales experience (preferably inside sales or call center) Strong verbal communication and phone presence Excellent typing speed & computer proficiency Experience in a service business (preferred: home services, HVAC, plumbing, pest, or similar) Competitive spirit with a team-first mindset Coachable, organized, reliable
Nice to Have Experience using call center systems or CRMs FieldRoutes, CTM, or other service-industry software Bilingual Spanish Strong writing & messaging skills Ability to stay calm under pressure
Compensation & Benefits $20–$24/hour DOE Commission up to $1,000/mo for closed sales Full medical, dental, vision Paid holidays & PTO 401(k) with match Annual company events, BBQs, and family gatherings Career growth opportunities within a growing company Ability to directly impact business success (fast feedback loop)
Our Core Values Do What's Right - We tell the truth, own our actions and do the right thing even when it's hard One Team - No silos, No long wolves, we move as one WOW Every Customer - We create an experience worth talking about Give Back - We give our time, talent and resources to build a better community Win the Game - We run the business with excellence because profit fuels opportunity, freedom & growth for all of us Gotcha - We catch people doing the right things - because positivity is our superpower
If these speak to you, you’ll love it here. Apply Today Join a thriving service team, be part of a high-performing culture, and help build something special in the PNW.
#J-18808-Ljbffr