Acuity International
Case Processing Specialist - Notional
Acuity International, Phoenix, Arizona, United States, 85003
Case Processing Specialist - Notional
Join to apply for the
Case Processing Specialist - Notional
role at Acuity International.
Location TBD
Clearance Level T2 – Moderate Risk Public Trust (MRPT)
Primary Function The Case Processor provides administrative and case management support for ICE Enforcement and Removal Operations (ERO) at the detention facility. This role ensures accurate and timely processing of detainee records, compliance with federal standards, and coordination with ICE officers to facilitate hearings, removals, and transfers.
Duties and Responsibilities
Case Processing & Documentation
Prepare, review, and manage detainee case files (A-files) ensuring completeness and accuracy.
Enter and update data in ICE systems (e.g., ENFORCE Alien Removal Module – EARM/EADM).
Maintain electronic and paper-based records in compliance with DHS privacy and security standards.
Docket Management
Coordinate EOIR hearing schedules and USCIS adjudications.
Ensure all required documentation for hearings, transfers, and removals is filed and verified.
Pre-Removal & Post-Removal Support
Organize removal packages, including I-205, I-203, I-216, property receipts, and travel documents.
Verify detainee property, medications, and legal paperwork prior to transfer or removal.
Close cases in EARM and ensure proper archival of records.
Detainee Communication
Schedule interviews between detainees and ICE officers, consulates, and legal representatives.
Log and track detainee communication sheets (kites), grievances, and escalation of urgent issues to ICE.
Compliance & Reporting
Generate case status reports and dashboards for ICE review.
Ensure adherence to ICE detention standards, DHS privacy laws, and FOIA/PA requirements.
Perform additional duties as needed and assigned.
Job Requirements
High school diploma or equivalent (Associate’s or Bachelor’s degree in Criminal Justice, Public Administration, or related field preferred).
Minimum 2 years in case management, legal support, or administrative processing in a law enforcement or correctional setting.
Familiarity with immigration law and ICE systems preferred.
Strong attention to detail, organizational, communication, time management skills, and ability to work in a fast‑paced, high‑security environment.
Proficiency in Microsoft Office Suite and database systems.
Ability to maintain confidentiality and comply with federal privacy standards.
Ability to obtain and maintain favorable background investigations.
Must be proficient in English; able to receive and understand detailed information through oral and written communication.
Meet the requirements of the contract for all immunizations.
Must be at least 21 years of age.
Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Preferred Qualifications
ORR or ICE experience.
CPR/First Aid certification.
Bilingual.
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
Ability to travel.
Physical Requirements and Work Conditions
Ability to work in a secure facility environment.
Must complete ICE-provided training on case processing and administrative support tasks.
Exposure to emotionally challenging situations and high‑stress environments.
Equal Opportunity Statement Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
OFCCP Compliance For OFCCP compliance, the taxable entity associated with this job posting is: Acuity-CHS, LLC.
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Case Processing Specialist - Notional
role at Acuity International.
Location TBD
Clearance Level T2 – Moderate Risk Public Trust (MRPT)
Primary Function The Case Processor provides administrative and case management support for ICE Enforcement and Removal Operations (ERO) at the detention facility. This role ensures accurate and timely processing of detainee records, compliance with federal standards, and coordination with ICE officers to facilitate hearings, removals, and transfers.
Duties and Responsibilities
Case Processing & Documentation
Prepare, review, and manage detainee case files (A-files) ensuring completeness and accuracy.
Enter and update data in ICE systems (e.g., ENFORCE Alien Removal Module – EARM/EADM).
Maintain electronic and paper-based records in compliance with DHS privacy and security standards.
Docket Management
Coordinate EOIR hearing schedules and USCIS adjudications.
Ensure all required documentation for hearings, transfers, and removals is filed and verified.
Pre-Removal & Post-Removal Support
Organize removal packages, including I-205, I-203, I-216, property receipts, and travel documents.
Verify detainee property, medications, and legal paperwork prior to transfer or removal.
Close cases in EARM and ensure proper archival of records.
Detainee Communication
Schedule interviews between detainees and ICE officers, consulates, and legal representatives.
Log and track detainee communication sheets (kites), grievances, and escalation of urgent issues to ICE.
Compliance & Reporting
Generate case status reports and dashboards for ICE review.
Ensure adherence to ICE detention standards, DHS privacy laws, and FOIA/PA requirements.
Perform additional duties as needed and assigned.
Job Requirements
High school diploma or equivalent (Associate’s or Bachelor’s degree in Criminal Justice, Public Administration, or related field preferred).
Minimum 2 years in case management, legal support, or administrative processing in a law enforcement or correctional setting.
Familiarity with immigration law and ICE systems preferred.
Strong attention to detail, organizational, communication, time management skills, and ability to work in a fast‑paced, high‑security environment.
Proficiency in Microsoft Office Suite and database systems.
Ability to maintain confidentiality and comply with federal privacy standards.
Ability to obtain and maintain favorable background investigations.
Must be proficient in English; able to receive and understand detailed information through oral and written communication.
Meet the requirements of the contract for all immunizations.
Must be at least 21 years of age.
Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Preferred Qualifications
ORR or ICE experience.
CPR/First Aid certification.
Bilingual.
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
Ability to travel.
Physical Requirements and Work Conditions
Ability to work in a secure facility environment.
Must complete ICE-provided training on case processing and administrative support tasks.
Exposure to emotionally challenging situations and high‑stress environments.
Equal Opportunity Statement Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
OFCCP Compliance For OFCCP compliance, the taxable entity associated with this job posting is: Acuity-CHS, LLC.
#J-18808-Ljbffr