Customer Experience Representative
MatWorks, Dalton, GA, United States
JOB SUMMARY:
The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
Essential Functions Of The Job
Process customer orders
Answer phone or email inquiries
Provide product information and meet service requests
Track orders and coordinate correction of orders
Process inquiries on shipping status, pricing or invoicing information, and various website questions
Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only
No Relocation Assistance Provided
Qualifications
Strong written and oral communication skills
Detail and task-oriented and possess creative problem-solving skills
Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
A team player with strong computer skills
Highly motivated, strong work ethic, sense of urgency, and is a self-starter
Post‑secondary education or college degree preferred
COMPENSATION: Starting at $18/hour. Based on experience and qualifications
BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Wholesale Building Materials
Referrals increase your chances of interviewing at MatWorks by 2x
Get notified about new Customer Representative jobs in
Dalton, GA .
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The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
Essential Functions Of The Job
Process customer orders
Answer phone or email inquiries
Provide product information and meet service requests
Track orders and coordinate correction of orders
Process inquiries on shipping status, pricing or invoicing information, and various website questions
Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only
No Relocation Assistance Provided
Qualifications
Strong written and oral communication skills
Detail and task-oriented and possess creative problem-solving skills
Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
A team player with strong computer skills
Highly motivated, strong work ethic, sense of urgency, and is a self-starter
Post‑secondary education or college degree preferred
COMPENSATION: Starting at $18/hour. Based on experience and qualifications
BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Wholesale Building Materials
Referrals increase your chances of interviewing at MatWorks by 2x
Get notified about new Customer Representative jobs in
Dalton, GA .
#J-18808-Ljbffr