Midcontinent
Customer Experience Specialist - Vermillion, SD
Midcontinent, Vermillion, South Dakota, United States, 57069
Customer Experience Specialist - Vermillion, SD
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Customer Experience Specialist - Vermillion, SD
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Midcontinent Customer Experience Specialist - Vermillion, SD
4 days ago Be among the first 25 applicants Join to apply for the
Customer Experience Specialist - Vermillion, SD
role at
Midcontinent Get AI-powered advice on this job and more exclusive features. Job Summary
This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. Job Summary
This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.
Responsibilities
Connect with customers to provide solutions for product, service and billing inquiries. Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately. Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options. Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns. Follow up with customers in a timely manner when necessary. Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction. Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers. Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records. Maintain strong knowledge of Midco products and services. Provide feedback and suggest improvements for internal and customer-facing tools and systems. Participate in training to develop and broaden skill sets and support customer demand. Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. Maintain reliable and predictable attendance as required by the position. Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications
High school diploma or equivalent (GED). Basic typing, email and computer skills. Proficient at using technology including the internet and applications. Exceptional communication skills, both verbal and written. Ability to adapt and excel in a fast-paced work environment.
Preferred Qualifications
Previous experience in a customer-service environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment
Inbound and outbound call center environment, wearing a headset. Extremely time sensitive to meet customer demand. May be required to work in excess of 40 hours per week. Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
Physical Demands
Heavy keyboard/mouse usage required with repetitive movements. Must remain at your workstation for long periods of time.
Mental Demands
Ability to understand, follow and execute both routine and non-routine verbal and written instructions. Proficiency in understanding problems and collaborating with others to find alternative solutions. Clearly articulate instructions and expectations. Skilled in focusing on the issue at hand without reacting emotionally. Ability to de-escalate conflicts effectively. Maintain availability and composure during periods of continuous, high interaction volume. Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Telecommunications Referrals increase your chances of interviewing at Midcontinent by 2x Get notified about new Customer Experience Specialist jobs in
Vermillion, SD . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Customer Experience Specialist - Vermillion, SD
role at
Midcontinent Customer Experience Specialist - Vermillion, SD
4 days ago Be among the first 25 applicants Join to apply for the
Customer Experience Specialist - Vermillion, SD
role at
Midcontinent Get AI-powered advice on this job and more exclusive features. Job Summary
This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. Job Summary
This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.
Responsibilities
Connect with customers to provide solutions for product, service and billing inquiries. Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately. Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options. Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns. Follow up with customers in a timely manner when necessary. Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction. Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers. Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records. Maintain strong knowledge of Midco products and services. Provide feedback and suggest improvements for internal and customer-facing tools and systems. Participate in training to develop and broaden skill sets and support customer demand. Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. Maintain reliable and predictable attendance as required by the position. Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications
High school diploma or equivalent (GED). Basic typing, email and computer skills. Proficient at using technology including the internet and applications. Exceptional communication skills, both verbal and written. Ability to adapt and excel in a fast-paced work environment.
Preferred Qualifications
Previous experience in a customer-service environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment
Inbound and outbound call center environment, wearing a headset. Extremely time sensitive to meet customer demand. May be required to work in excess of 40 hours per week. Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
Physical Demands
Heavy keyboard/mouse usage required with repetitive movements. Must remain at your workstation for long periods of time.
Mental Demands
Ability to understand, follow and execute both routine and non-routine verbal and written instructions. Proficiency in understanding problems and collaborating with others to find alternative solutions. Clearly articulate instructions and expectations. Skilled in focusing on the issue at hand without reacting emotionally. Ability to de-escalate conflicts effectively. Maintain availability and composure during periods of continuous, high interaction volume. Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Telecommunications Referrals increase your chances of interviewing at Midcontinent by 2x Get notified about new Customer Experience Specialist jobs in
Vermillion, SD . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr