NORTHWEST RESPIRATORY SERVICES LLC
Patient Intake Specialist
NORTHWEST RESPIRATORY SERVICES LLC, Eagan, Minnesota, United States
Patient Intake Specialist – Eagan, MN
Northwest Respiratory Services seeks a Patient Intake Specialist for the Eagan, Minnesota location. This person is the first point of contact for our customers, providing empathetic and highly accurate communication in support of their health and quality of life. You will set up their order, verify their insurance coverage, and build trust with our customers, all over the phone.
Responsibilities
Work with new customers to set up their initial equipment and supply orders.
Multi‑task to manage a high volume of calls and faxed orders in a timely and accurate manner.
Maintain positive relationships with internal and external customers (branch manager, nursing home staff, hospitals).
Work collaboratively with other Intake Specialists to ensure best practices are shared and the workload is completed.
Gain knowledge in respiratory equipment and interpret to customers in a way they can understand.
Qualifications
Understanding of HIPAA laws to handle confidential personal and medical information.
Ability to handle confidential and sensitive information.
Ability to be punctual and dependable with a stable work history.
Exercise good judgement on handling phone calls appropriately.
Detail‑oriented, highly organized, and able to multitask in a fast‑paced environment.
Excellent telephone skills and accurate typing skills.
Benefits
Health Insurance, Dental Insurance, Vision Insurance
Employer‑Paid Life Insurance
Matched 401k Eligibility on Day One of Employment
Medical and/or Dependent FSA Account
Pet Insurance
Short Term and Long Term Disability, Accident, Hospital Indemnity, and Critical Illness Insurance
Northwest Respiratory Services is an equal opportunity employer. M/F/Vets/Disabled EOE/Minorities/Females/Veterans/Disabled.
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Responsibilities
Work with new customers to set up their initial equipment and supply orders.
Multi‑task to manage a high volume of calls and faxed orders in a timely and accurate manner.
Maintain positive relationships with internal and external customers (branch manager, nursing home staff, hospitals).
Work collaboratively with other Intake Specialists to ensure best practices are shared and the workload is completed.
Gain knowledge in respiratory equipment and interpret to customers in a way they can understand.
Qualifications
Understanding of HIPAA laws to handle confidential personal and medical information.
Ability to handle confidential and sensitive information.
Ability to be punctual and dependable with a stable work history.
Exercise good judgement on handling phone calls appropriately.
Detail‑oriented, highly organized, and able to multitask in a fast‑paced environment.
Excellent telephone skills and accurate typing skills.
Benefits
Health Insurance, Dental Insurance, Vision Insurance
Employer‑Paid Life Insurance
Matched 401k Eligibility on Day One of Employment
Medical and/or Dependent FSA Account
Pet Insurance
Short Term and Long Term Disability, Accident, Hospital Indemnity, and Critical Illness Insurance
Northwest Respiratory Services is an equal opportunity employer. M/F/Vets/Disabled EOE/Minorities/Females/Veterans/Disabled.
#J-18808-Ljbffr