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Bilingual Customer Service Representative

Nesco Resource, Salem, New Hampshire, us, 03079

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Manufacturing Customer Service Representative 8:00AM-4:30PM. In office M, W, TH, remote Tuesday and Friday

$20 to $22

Full-Time | Manufacturing Environment

About the Role

We are seeking a detail-oriented Manufacturing Customer Service Representative to support our customers, distributors, and production teams. In this role, you’ll be the key link between the customer and the manufacturing floor—processing orders, communicating lead times, and ensuring customers receive accurate and timely information.

If you enjoy fast-paced work, coordinating across departments, and helping customers solve problems, this is an excellent opportunity to grow your career in manufacturing support.

Key Responsibilities

Handle inbound calls and emails from customers placing orders or checking production status

Prepare accurate quotes and proposals based on product requirements

Enter, update, and track sales orders in the system with precision

Communicate manufacturing timelines, lead times, and order updates to customers

Send order confirmations and follow up on changes or scheduling adjustments

Coordinate with production, shipping, and management to ensure on-time delivery

Support the team during high-volume periods and assist with additional tasks as needed

What We’re Looking For

1+ year of customer service experience , preferably in manufacturing or distribution

Strong organizational skills and the ability to multitask in a fast-paced environment

Experience with CRM systems and Microsoft Office

Excellent communication skills—clear, professional, and confident on the phone

Positive attitude and team-first mindset

Bilingual

High School Diploma required

Why This Role Is a Great Fit for Manufacturing-Minded Candidates

You’ll work closely with production, scheduling, and logistics

You’ll learn how products move from order to shipment

You’ll build real relationships with repeat customers and distributors

Every day brings new challenges—problem-solving is part of the fun

You’ll play an essential part in maintaining smooth customer and manufacturing operations

Send resumes to Kcollazo@nescoresource.com

COM091

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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