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Capgemini

IT Service Desk Analyst I - First-Line Tech Support

Capgemini, Austin, Texas, us, 78716

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A global consulting firm is seeking a technical support specialist in Austin, Texas. The role involves providing first-tier technical support to customers, troubleshooting hardware and software issues, and educating users on solutions. Candidates should have an Associate's degree in Information Technology and 2-4 years of relevant experience, along with strong communication and customer service skills. This position is integral to ensuring effective IT support and customer satisfaction. #J-18808-Ljbffr