Customer Service Representative (Remote) $14/hr

Overview We are a strategic partner with the world's leading companies, bringing solutions and enhancing customer experience during each interaction. For us, each interaction needs to be treated as unique and each agent needs to be provided with support. Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.

Responsibilities

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

Qualifications

18 years of age or older

Be proficient in PC operation and navigation

Able to work independently

Have excellent communications skills, both oral and written

Ability to work in a constantly changing and fast paced environment

Ability to stay composed and objective

Strong listening skills

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