Direct Travel
Sr. VIP Travel Consultant (ATPI/Direct Travel)- Houston, TX - Hybrid
Direct Travel, Houston, Texas, United States, 77246
Sr. VIP Travel Consultant (ATPI/Direct Travel) Houston, TX Hybrid
Join to apply for the Sr. VIP Travel Consultant role at Direct Travel. 1 day ago Be among the first 25 applicants. The Senior VIP Travel Consultant will provide expert concierge services and handle all travel arrangements professionally and with excellent customer service to our clients. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations, including air, car, hotel, and rail. Both company policies and standards apply as well as client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide the lowest, logical fare options. Exhibits experience through consultative approach with customers and problem?solving skills. Mentors less experienced team members and new employees. Areas of Accountability Ensures service delivery and customer satisfaction Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information Follows best practices for booking and issuing tickets Includes all reservation elements (seat assignments, special requests such as in?flight meals or dietary needs, restaurant reservations, car preferences or secure transportation, hotel accommodation and other arrangements) Provides advice and consultation to clients for international documentation Reviews all emails and bookings completed by after?hours travel team to ensure accuracy and completeness Addresses updates, corrections, or follow?up actions required from overnight activity Communicates changes and confirmations to executive assistants in a timely, concise manner Reconfirms all bookings (air, hotel, ground transport, meeting spaces) 2448 hours in advance Monitors and communicates external factors such as weather, global events or strikes that may impact travel Rebooks missed or delayed flights promptly, leveraging resources to minimize disruption Tracks and secures airline upgrades, loyalty perks, and flexible check?in/check?out options Distributes and manages the Daily Traveler Executive Report Applies industry and company tools and technologies Masters proprietary and third?party technologies required to perform job functions Demonstrates proficiency of applications including telephony and computer skills Exhibits industry expertise and international reservation skills Knowledge of marine, energy and offshore client requirements Understands requirements of marine and offshore, published, and contract faring Balances efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensures tickets and informational requests are provided in a timely manner Maintains queues and follows up on client requests Helps team members with overflow work and tasks Suggests process improvements Takes initiative to solve problems and reports solutions to management Displays proactiveness in providing all possible travel solutions Supports company objectives, products, technologies, and initiatives Upholds company policies and procedures and suggests quality improvements or efficiencies Demonstrates teamwork and aids co?workers and management Volunteers for departmental projects or company initiatives Maintains rapport and works professionally with suppliers, vendors, and third?party companies Avoids debit memos and errors Embraces technology initiatives
Executive Communication
Provide pre?trip summaries to the executive admin as needed that include hotel amenities and visa requirements
Additional Responsibilities
Handle all matters with confidentiality and discretion Assist executive assistants in obtaining hotel, transportation, and dining invoices for expense reconciliation Stay current on travel industry trends, loyalty program updates, and regional travel advisories Share vendor performance feedback with the Travel Manager and Account Manager to uphold high service standards Employ creative, critical thinking to resolve complex travel scenarios efficiently Other administrative duties as assigned by the client
Knowledge and Skills Required
5+ years of experience. Hours: Monday?thru?Friday flexible hours, 7:00?am CST 4:00?pm CST, 7:30?am CST 4:30?pm CST or 8:00?am 5:00?pm CST Excellent communication and interpersonal skills Strong client relationship building Overall understanding of technology platforms, GDS functions, Sabre, and Microsoft applications Ability to work in cross?functional teams Strong knowledge of international reservations, geographies, faring and routings Consultative service skills and problem?solving abilities Expertise in marine, corporate and energy travel industry Ability to share knowledge and mentor others Initiative to identify opportunities to improve processes and provide suggestions Supportive of management and company objectives
Work Location & Hours
Hybrid work environment after training First month training onsite Monday?through?Thursday at the Dedicated Clients Houston Office, Friday training virtual Post?training, hybrid with remote work typical and onsite occasional for board meetings and special projects Specific daily start/end times will be confirmed with the selected candidate
Job Details
Seniority level: Mid?Senior level Employment type: Full?time Job function: Management and Manufacturing Industries: Travel Arrangements
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Join to apply for the Sr. VIP Travel Consultant role at Direct Travel. 1 day ago Be among the first 25 applicants. The Senior VIP Travel Consultant will provide expert concierge services and handle all travel arrangements professionally and with excellent customer service to our clients. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations, including air, car, hotel, and rail. Both company policies and standards apply as well as client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide the lowest, logical fare options. Exhibits experience through consultative approach with customers and problem?solving skills. Mentors less experienced team members and new employees. Areas of Accountability Ensures service delivery and customer satisfaction Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information Follows best practices for booking and issuing tickets Includes all reservation elements (seat assignments, special requests such as in?flight meals or dietary needs, restaurant reservations, car preferences or secure transportation, hotel accommodation and other arrangements) Provides advice and consultation to clients for international documentation Reviews all emails and bookings completed by after?hours travel team to ensure accuracy and completeness Addresses updates, corrections, or follow?up actions required from overnight activity Communicates changes and confirmations to executive assistants in a timely, concise manner Reconfirms all bookings (air, hotel, ground transport, meeting spaces) 2448 hours in advance Monitors and communicates external factors such as weather, global events or strikes that may impact travel Rebooks missed or delayed flights promptly, leveraging resources to minimize disruption Tracks and secures airline upgrades, loyalty perks, and flexible check?in/check?out options Distributes and manages the Daily Traveler Executive Report Applies industry and company tools and technologies Masters proprietary and third?party technologies required to perform job functions Demonstrates proficiency of applications including telephony and computer skills Exhibits industry expertise and international reservation skills Knowledge of marine, energy and offshore client requirements Understands requirements of marine and offshore, published, and contract faring Balances efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensures tickets and informational requests are provided in a timely manner Maintains queues and follows up on client requests Helps team members with overflow work and tasks Suggests process improvements Takes initiative to solve problems and reports solutions to management Displays proactiveness in providing all possible travel solutions Supports company objectives, products, technologies, and initiatives Upholds company policies and procedures and suggests quality improvements or efficiencies Demonstrates teamwork and aids co?workers and management Volunteers for departmental projects or company initiatives Maintains rapport and works professionally with suppliers, vendors, and third?party companies Avoids debit memos and errors Embraces technology initiatives
Executive Communication
Provide pre?trip summaries to the executive admin as needed that include hotel amenities and visa requirements
Additional Responsibilities
Handle all matters with confidentiality and discretion Assist executive assistants in obtaining hotel, transportation, and dining invoices for expense reconciliation Stay current on travel industry trends, loyalty program updates, and regional travel advisories Share vendor performance feedback with the Travel Manager and Account Manager to uphold high service standards Employ creative, critical thinking to resolve complex travel scenarios efficiently Other administrative duties as assigned by the client
Knowledge and Skills Required
5+ years of experience. Hours: Monday?thru?Friday flexible hours, 7:00?am CST 4:00?pm CST, 7:30?am CST 4:30?pm CST or 8:00?am 5:00?pm CST Excellent communication and interpersonal skills Strong client relationship building Overall understanding of technology platforms, GDS functions, Sabre, and Microsoft applications Ability to work in cross?functional teams Strong knowledge of international reservations, geographies, faring and routings Consultative service skills and problem?solving abilities Expertise in marine, corporate and energy travel industry Ability to share knowledge and mentor others Initiative to identify opportunities to improve processes and provide suggestions Supportive of management and company objectives
Work Location & Hours
Hybrid work environment after training First month training onsite Monday?through?Thursday at the Dedicated Clients Houston Office, Friday training virtual Post?training, hybrid with remote work typical and onsite occasional for board meetings and special projects Specific daily start/end times will be confirmed with the selected candidate
Job Details
Seniority level: Mid?Senior level Employment type: Full?time Job function: Management and Manufacturing Industries: Travel Arrangements
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