Allparts, Inc.
This position is responsible for the complete handling of customerorders and answers technical questions.
Primary Duties
Fulfill promises made to customers 100% of the time or notify them of changes
Pro-actively track customer orders to ensure on-time shipping
Handle arrangements for shipment of product
Answer phones providing feedback to customers as requested
Tech line phone support including quality control follow up
Work with material and production groups as neededtoalert customersofpotentialbackorders
Ability to learn products, multiple systems and customer portals
Maintain accurate work Instructions as customer requirements or processes change
Other duties as assigned
Qualifications
Have general automotive partsexperience
Abilityto handle complaints regarding unpleasant situations or conflicts
CustomerService experience in an automotive or manufacturing environment desired
Proficiency inMicrosoft Office and familiarity with Google Docs
Physical Requirement: Must be able to properlylift, pack, stack and wrap up 20 pounds on a regular basis
Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.
Education / Experience
High School Diploma or Equivalent
Experienceworking in a manufacturing environment desired
Nearest Major Market:
Reno Nearest Secondary Market:
Tahoe Job Segment:
Customer Service Representative, QC, ERP, Customer Service, Automotive, Quality, Technology
#J-18808-Ljbffr
Primary Duties
Fulfill promises made to customers 100% of the time or notify them of changes
Pro-actively track customer orders to ensure on-time shipping
Handle arrangements for shipment of product
Answer phones providing feedback to customers as requested
Tech line phone support including quality control follow up
Work with material and production groups as neededtoalert customersofpotentialbackorders
Ability to learn products, multiple systems and customer portals
Maintain accurate work Instructions as customer requirements or processes change
Other duties as assigned
Qualifications
Have general automotive partsexperience
Abilityto handle complaints regarding unpleasant situations or conflicts
CustomerService experience in an automotive or manufacturing environment desired
Proficiency inMicrosoft Office and familiarity with Google Docs
Physical Requirement: Must be able to properlylift, pack, stack and wrap up 20 pounds on a regular basis
Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.
Education / Experience
High School Diploma or Equivalent
Experienceworking in a manufacturing environment desired
Nearest Major Market:
Reno Nearest Secondary Market:
Tahoe Job Segment:
Customer Service Representative, QC, ERP, Customer Service, Automotive, Quality, Technology
#J-18808-Ljbffr