AllClear Aerospace & Defense
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Customer Account Manager
role at
AllClear Aerospace & Defense .
Direct message the job poster from AllClear Aerospace & Defense.
Essential Duties and Responsibilities
Primary customer contact for assigned accounts/territory
Manage orders and resolution of any customer/sales order‑related issues for assigned accounts/territory
Manage the process of obtaining RFQs through to award‑winning
Manage all RFQ, tender, and quotation activities with consistent follow‑up
Prepare compliant bids by the customer due date
Prepare responses to requests for proposals and bid materials
Responsible for quoting any warranty issues for assigned accounts/territories
Enter new customer and other sales data into the customer database
Review and enter customer orders with a high level of complexity and volume, requiring decision‑making and prioritization capabilities
Analyze reports from ERP to identify potential issues in executing orders on time
Train other team members in all aspects of the ERP system as related to performing all of the above requirements
Coordinate cross‑functionally with internal departments as necessary to ensure order fulfillment
Interface with OEM Business Manager(s) regarding day‑to‑day activities as required to support customer quote activity
Facilitate all purchase activity and coordinate with Buyer(s) to expedite the process
Coordinate export compliance requirements for international shipments
Investigate and facilitate resolution of customer problems with deliveries and/or discrepancies with purchase orders
Responsible for customer relationship management for assigned accounts/territory
Maintain customer relationships to generate repeat business opportunities
Understand the procurement system of assigned accounts /territory
Manage sales pipeline and provide monthly updates to leadership
Coordinate sales orders and related activities with the sales order flow process
Ensure seamless execution of sales strategy
Assist with the preparation of customer presentations
Support preparation for customer visits and/or tradeshows
Understand and perform functions in accordance with AS9120 and ISO9001 Standards
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem‑solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision‑making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services. Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost‑saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of Equal Employment Opportunity policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self‑development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Education and Experience
Bachelor’s degree or equivalent experience preferred
3+ years of sales account management or relevant work experience required
Technical Skills
Microsoft Office Suite familiarity required: Outlook, Excel, Word
ERP experience preferred; Quantum experience a plus
Salesforce CRM experience preferred
Language Skills
Fluent in English
Foreign Language skills are desirable
Ability to read, analyze, and interpret general business information
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers
Traditional office environment
Includes attached warehouse environment
Travel
Travel is not regularly required, but periodic travel may be required as deemed necessary to perform this job
Seniority level Associate
Employment type Full‑time
Job function Sales, Purchasing, and Customer Service
Industries Aviation and Aerospace Component Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Location Miramar, FL
#J-18808-Ljbffr
Customer Account Manager
role at
AllClear Aerospace & Defense .
Direct message the job poster from AllClear Aerospace & Defense.
Essential Duties and Responsibilities
Primary customer contact for assigned accounts/territory
Manage orders and resolution of any customer/sales order‑related issues for assigned accounts/territory
Manage the process of obtaining RFQs through to award‑winning
Manage all RFQ, tender, and quotation activities with consistent follow‑up
Prepare compliant bids by the customer due date
Prepare responses to requests for proposals and bid materials
Responsible for quoting any warranty issues for assigned accounts/territories
Enter new customer and other sales data into the customer database
Review and enter customer orders with a high level of complexity and volume, requiring decision‑making and prioritization capabilities
Analyze reports from ERP to identify potential issues in executing orders on time
Train other team members in all aspects of the ERP system as related to performing all of the above requirements
Coordinate cross‑functionally with internal departments as necessary to ensure order fulfillment
Interface with OEM Business Manager(s) regarding day‑to‑day activities as required to support customer quote activity
Facilitate all purchase activity and coordinate with Buyer(s) to expedite the process
Coordinate export compliance requirements for international shipments
Investigate and facilitate resolution of customer problems with deliveries and/or discrepancies with purchase orders
Responsible for customer relationship management for assigned accounts/territory
Maintain customer relationships to generate repeat business opportunities
Understand the procurement system of assigned accounts /territory
Manage sales pipeline and provide monthly updates to leadership
Coordinate sales orders and related activities with the sales order flow process
Ensure seamless execution of sales strategy
Assist with the preparation of customer presentations
Support preparation for customer visits and/or tradeshows
Understand and perform functions in accordance with AS9120 and ISO9001 Standards
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem‑solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision‑making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services. Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost‑saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of Equal Employment Opportunity policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self‑development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Education and Experience
Bachelor’s degree or equivalent experience preferred
3+ years of sales account management or relevant work experience required
Technical Skills
Microsoft Office Suite familiarity required: Outlook, Excel, Word
ERP experience preferred; Quantum experience a plus
Salesforce CRM experience preferred
Language Skills
Fluent in English
Foreign Language skills are desirable
Ability to read, analyze, and interpret general business information
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers
Traditional office environment
Includes attached warehouse environment
Travel
Travel is not regularly required, but periodic travel may be required as deemed necessary to perform this job
Seniority level Associate
Employment type Full‑time
Job function Sales, Purchasing, and Customer Service
Industries Aviation and Aerospace Component Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Location Miramar, FL
#J-18808-Ljbffr