The Heico Companies LLC
Aftermarket Parts Specialist 1
The Heico Companies LLC, Cuyahoga Falls, Ohio, United States, 44223
The Position (Summary)
The Aftermarket Parts Specialist 1 will be responsible for providing administrative and/or technical sales support to the Aftermarket Sales Department. The successful candidate is detailed oriented with strong organizational skills, computer skills, and exceptional communication skills (verbal and written) for communicating with customers (domestic and international) as well as within other departments throughout the organization.
Minimum Essential Requirements
Strong computer navigation and Microsoft Outlook, Word, and Excel experience
Basic experience with ERP/MRP systems and inventory management software
Ability to quickly learn the Aftermarket Sales Process required to process and monitor customer purchase orders successfully
Research and reply to customer requests for order quotations, intake, status, expediting, and shipping follow through to meet/exceed customer request
Work with Shipping, Engineering, and other departments to address customer requests and ensure customer satisfaction
Ability to quickly utilize departmental spreadsheets to communicate customer purchase status and reporting
Utilize company ERP/MRP (Microsoft D365) system to effectively issue customer returns via a Return Material Authorization (RMA) process as needed
Ability to take initiative and work in a fast-paced environment
Ability to adapt quickly and learn new tasks independently and cross-functionally with departments
Ability to effectively manage and process other projects and tasks as assigned
Preferred Key Requirements
Manufacturing related job experience entering customer orders
Manufacturing related job experience creating/editing customer quotations
Manufacturing experience with ERP systems (Microsoft D365)
Customer service and inside sales experience in a Manufacturing environment
Tire/rubber industry experience
Experience and Education
Experience:
0-3 years’ experience in a customer service/parts sales position, preferably in a manufacturing environment
Education:
High School Diploma or equivalent; or relevant job-specific experience
Communication:
Excellent communication skills, both written and verbal communication
Technology
Effective use of Microsoft Office Suite (Outlook, Word, Excel)
ERP/MRP (Microsoft D365) and Business Intelligence desired
Position will require daily utilization of Microsoft Teams, D365, and Microsoft Office Suite
Travel Requirements Less than 10%
Supervisory Responsibilities This position has no supervisory responsibilities
Work Environment & Culture The work environment (physical requirements) is described below, and the company culture is dedicated to fostering a very strong environmental health and safety program. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed both in the office and manufacturing area. While performing the essential functions of this job, the employee is required to walk, stand, reach, and sit for up to 8 hours a day.
The employee may occasionally lift and/or move up to 50 pounds without assistance.
#J-18808-Ljbffr
Minimum Essential Requirements
Strong computer navigation and Microsoft Outlook, Word, and Excel experience
Basic experience with ERP/MRP systems and inventory management software
Ability to quickly learn the Aftermarket Sales Process required to process and monitor customer purchase orders successfully
Research and reply to customer requests for order quotations, intake, status, expediting, and shipping follow through to meet/exceed customer request
Work with Shipping, Engineering, and other departments to address customer requests and ensure customer satisfaction
Ability to quickly utilize departmental spreadsheets to communicate customer purchase status and reporting
Utilize company ERP/MRP (Microsoft D365) system to effectively issue customer returns via a Return Material Authorization (RMA) process as needed
Ability to take initiative and work in a fast-paced environment
Ability to adapt quickly and learn new tasks independently and cross-functionally with departments
Ability to effectively manage and process other projects and tasks as assigned
Preferred Key Requirements
Manufacturing related job experience entering customer orders
Manufacturing related job experience creating/editing customer quotations
Manufacturing experience with ERP systems (Microsoft D365)
Customer service and inside sales experience in a Manufacturing environment
Tire/rubber industry experience
Experience and Education
Experience:
0-3 years’ experience in a customer service/parts sales position, preferably in a manufacturing environment
Education:
High School Diploma or equivalent; or relevant job-specific experience
Communication:
Excellent communication skills, both written and verbal communication
Technology
Effective use of Microsoft Office Suite (Outlook, Word, Excel)
ERP/MRP (Microsoft D365) and Business Intelligence desired
Position will require daily utilization of Microsoft Teams, D365, and Microsoft Office Suite
Travel Requirements Less than 10%
Supervisory Responsibilities This position has no supervisory responsibilities
Work Environment & Culture The work environment (physical requirements) is described below, and the company culture is dedicated to fostering a very strong environmental health and safety program. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed both in the office and manufacturing area. While performing the essential functions of this job, the employee is required to walk, stand, reach, and sit for up to 8 hours a day.
The employee may occasionally lift and/or move up to 50 pounds without assistance.
#J-18808-Ljbffr