MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Lovington, New Mexico, United States, 88260
Why consider this job opportunity:
Competitive pay with opportunities for bonuses and rewards
Paid Time Off and paid holidays to ensure work-life balance
Comprehensive health benefits available after 90 days of employment
Significant career growth opportunities with a focus on internal promotions
Fun, engaging work environment with a casual dress code
Incentives including contests with cash prizes and other rewards
What to Expect (Job Responsibilities):
Handle inbound and outbound contacts in a courteous and professional manner
Listen to customers, understand their needs, and resolve issues effectively
Document and process customer claims accurately in the appropriate systems
Utilize systems and technology for account management and customer support
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry utilizing a computer
Ability to maintain regular attendance and punctuality
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
Strong interpersonal skills and the ability to build relationships with customers and team members
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Competitive pay with opportunities for bonuses and rewards
Paid Time Off and paid holidays to ensure work-life balance
Comprehensive health benefits available after 90 days of employment
Significant career growth opportunities with a focus on internal promotions
Fun, engaging work environment with a casual dress code
Incentives including contests with cash prizes and other rewards
What to Expect (Job Responsibilities):
Handle inbound and outbound contacts in a courteous and professional manner
Listen to customers, understand their needs, and resolve issues effectively
Document and process customer claims accurately in the appropriate systems
Utilize systems and technology for account management and customer support
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry utilizing a computer
Ability to maintain regular attendance and punctuality
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
Strong interpersonal skills and the ability to build relationships with customers and team members
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr