MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Corpus Christi, Texas, United States, 78417
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity
Starting compensation of $17.00 - $19.00 per hour Participate in daily, weekly, and monthly contests with cash bonuses and prizes Comprehensive medical, dental, and vision coverage after 90 days of employment Significant advancement opportunities with a focus on internal promotions Paid training to enhance skills while earning a paycheck Enjoy a fun, engaging work environment with a casual dress code What to Expect (Job Responsibilities)
Handle inbound and outbound calls in a courteous and professional manner Listen to customer needs and resolve issues effectively Document and process customer claims accurately in the appropriate systems Utilize systems and technology for account management tasks Attend meetings and training to stay updated on program knowledge and processes What is Required (Qualifications)
High School Diploma or GED Bilingual proficiency in English and Spanish Experience with data entry utilizing a computer Ability to work regular shifts and maintain punctuality Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, or administrative support in a contact center environment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Starting compensation of $17.00 - $19.00 per hour Participate in daily, weekly, and monthly contests with cash bonuses and prizes Comprehensive medical, dental, and vision coverage after 90 days of employment Significant advancement opportunities with a focus on internal promotions Paid training to enhance skills while earning a paycheck Enjoy a fun, engaging work environment with a casual dress code What to Expect (Job Responsibilities)
Handle inbound and outbound calls in a courteous and professional manner Listen to customer needs and resolve issues effectively Document and process customer claims accurately in the appropriate systems Utilize systems and technology for account management tasks Attend meetings and training to stay updated on program knowledge and processes What is Required (Qualifications)
High School Diploma or GED Bilingual proficiency in English and Spanish Experience with data entry utilizing a computer Ability to work regular shifts and maintain punctuality Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, or administrative support in a contact center environment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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