MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Laredo, Texas, United States, 78045
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
Starting compensation of $17.00 - $19.00 per hour
Participate in daily, weekly, and monthly contests with cash bonuses and prizes
Comprehensive medical, dental, and vision coverage available after 90 days of employment
Significant opportunities for career advancement within the organization
Fun, engaging work environment with a casual dress code
Paid time off and paid training to support work-life balance
What to Expect (Job Responsibilities):
Handle inbound and outbound contacts professionally and courteously
Resolve customer issues by listening to their needs and providing effective solutions
Document and process customer claims accurately in the appropriate systems
Follow scripts, policies, and procedures while adhering to confidentiality requirements
Attend training sessions to stay updated on program knowledge and processes
What is Required (Qualifications):
High School Diploma or GED
Fluency in both English and Spanish
Experience with data entry utilizing a computer
Ability to work scheduled shifts and maintain regular attendance
Basic knowledge of Microsoft Office Suite and familiarity with computer applications
How to Stand Out (Preferred Qualifications):
One (1) year of experience in customer service, technical support, or a related field in a contact center environment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Starting compensation of $17.00 - $19.00 per hour
Participate in daily, weekly, and monthly contests with cash bonuses and prizes
Comprehensive medical, dental, and vision coverage available after 90 days of employment
Significant opportunities for career advancement within the organization
Fun, engaging work environment with a casual dress code
Paid time off and paid training to support work-life balance
What to Expect (Job Responsibilities):
Handle inbound and outbound contacts professionally and courteously
Resolve customer issues by listening to their needs and providing effective solutions
Document and process customer claims accurately in the appropriate systems
Follow scripts, policies, and procedures while adhering to confidentiality requirements
Attend training sessions to stay updated on program knowledge and processes
What is Required (Qualifications):
High School Diploma or GED
Fluency in both English and Spanish
Experience with data entry utilizing a computer
Ability to work scheduled shifts and maintain regular attendance
Basic knowledge of Microsoft Office Suite and familiarity with computer applications
How to Stand Out (Preferred Qualifications):
One (1) year of experience in customer service, technical support, or a related field in a contact center environment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr