Member Service Representative

Stone Creek Club & Spa is the premier destination for fitness, social, and lifestyle needs in the Northshore area. We offer world‑class fitness, swimming, spa, and tennis programs and services. Our club provides a welcoming environment ideal for family activities, fitness goals, and relaxation. Our mission is to deliver an unparalleled experience for our members every day, and our vision is to be the top destination for a healthy and rewarding lifestyle. We pride ourselves on our core values of caring, attention to detail, and making a positive impact on our community.

In this position, you'll be an integral part of our team and will have a positive impact on Stone Creek Club & Spa’s success:

Help develop monthly sales promotions and meet/exceed sales goals

Generate leads through prospecting, networking and member referrals

Develop and cultivate relationships with members to garner member referral memberships

Promote and attend club social events

Necessary Traits

Passion for fitness and wellness

Communicate clearly and effectively with members and colleagues

Have exceptional interpersonal skills

Manage time efficiently and effectively

Responsibilities

Sell club memberships and ancillaries

Assist in organizing activities each month that include strategic outreach and revenue generation

Build rapport and develop professional relationships with new and existing members

Collaborate with multiple departments to assist in individual and team goals

Manage time efficiently and effectively

Requirements

At least 1+ years strong sales and/or management background with a proven track record of success

Previous experience within hospitality a plus

You function well in a fast‑paced environment and enjoy a challenge

You are a born seller and are goal‑driven

Proficient in Excel and Word

Must be able to work with flexible schedules, weekends and holidays if necessary

Seniority level: Entry level

Employment type: Full‑time

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