New American Funding
Overview
Position
: Licensed Loan Officer Assistant Location
: U.S. RemotePST, MST, CST Pay
: $28.85 - $33.65/hr DOE Bonus
: $100 per file after five closings Position Summary
: The Mortgage Loan Officer Assistant is responsible for accurately setting up new purchase and refinance applications, issuing pre‑approval letters, and overseeing the success of every loan from contract to close. The Mortgage Loan officer assistant will work cohesively with the borrower(s), the team LP1 (if any), the loan processors, the underwriter, and any third parties to close 95% of all loans on time while providing an outstanding experience application‑to‑close. This position requires time and self‑management, precise verbal and written communication skills, and a working knowledge of all major investors’ guidelin. The analysis of cash, credit, and income is vital for this position. Responsibilities
essential duties and responsibilities Responsibilities 3 top duties w/measurements set‑ups: Contact all borrower(s) within 24 hrs after the LO appointment Request and review the cash, credit, and income qualifications of all borrowers pre‑approve: Accurately pre‑approve all borrowers within 24‑48 hrs of application Handle any and all payment scenario requests other than initial consultation Proactively contact all pre‑approved buyers accordingly Communicate effectively with all respective realtor partners contract‑to‑close: Accurately onboard all newly received contracts for rate lock consultation Prepare and send initial eDisclosures within required 24‑48 hr timeframe Outstanding borrower tuesday updates, pre‑closing and funding calls (if applicable) 95% of all loans cleared to close prior or equal to the loan availability deadline stated in the contract Aim for 95% of loans to be cleared to close within 14 days of application when feasible 95% of all loans closed on time with a mandatory daily gauge check to address choke points 95% of all loan problems handled before escalating to LO by having tuesday pipeline calls essential duties of this position: set‑ups: Contact all newly received applications within 24 hrs of being assigned by the LO Fully review 1003 with the borrower(s) and request any other specific documents for review all efforts and avenues must exhaust before turning down a pre‑approval request Continue to update the respective realtor partner on progress (when needed) Understand and research all investor guidelines and stay up to date in all program changes pre‑approve: Effectively communicate all pre‑approval parameters established to the borrower(s) Prepare and send the pre‑approval letter and pre‑approval rx Provide a courtesy phone call to the referring realtor within 24 hrs of issuance Rush any pre‑approval requests when needed Communicate any red flags or major potential issues to the LO or team captain (if applicable) and realtor partner contract‑to‑close: Expeditiously onboard any newly received contracts and prepare for the LO consultation call Complete a “daily gauge check” each morning to determine any potential choke points Attend a weekly branch pipeline meeting to ensure all required time‑to‑task objectives met Perform outstanding tuesday update phone calls to all borrowers Communicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) or third parties Proactively contact borrower(s), attorney, and real estate agent 24 hrs before any mortgage contingency expirations Proactively contact real estate agent to enquire any property inspection resolutions that we need to know about the day after the contract resolution deadline Review all closing disclosures and compare them to original loan estimates Perform a pre‑closing phone call 48 hrs before closing Perform a congratulatory funding call on all loans Answer any post‑closing questions Be available after hours for urgent borrower questions (email access on mobile device) Consistently exceed expectations of all borrowers and third parties other: Email management: organize emails using Delete, Defer, Do, Delegate Smile on every call and sustain a high level of professionalism in speech and email Act as a concierge between borrowers and partners regarding program options Qualifications
desired job competencies: Must maintain an NMLS license Must have a high school diploma or equivalent Must be able to work 40 hours per week, minimum Must have 5+ years of industry experience Must be proficient in DU/DO, LP, and major LOS systems (i.e. Encompass) Must be proficient in Microsoft office, outlook Must have excellent verbal and written communication Must be dependable, self‑motivated, and require minimal supervision Must be detail‑oriented and able to meet deadlines Must be able to organize and prioritize using time blocking Must collaborate respectfully at branch and corporate levels Must complete all required compliance training Remote work is available initiative & assertiveness: Stay proactive: Identify meaningful ways to add value without waiting for direction Own the next step: Don’t wait to be told – fill gaps and move tasks forward Be Assertive: Follow up when someone isn’t responding Escalate anything that looks off Suggest process improvements Monitor tech errors and connect with the correct staff This job description is not exhaustive and may be updated at management’s discretion. other duties:
This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all‑inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work authorization:
Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. See in the normal visual range with or without correction. Hear in the normal audio range (maybe
correction . [EOE/M/F/D/V. Drug‑free workplace.] #LI-KZ1 #LI-REMOTE
#J-18808-Ljbffr
Position
: Licensed Loan Officer Assistant Location
: U.S. RemotePST, MST, CST Pay
: $28.85 - $33.65/hr DOE Bonus
: $100 per file after five closings Position Summary
: The Mortgage Loan Officer Assistant is responsible for accurately setting up new purchase and refinance applications, issuing pre‑approval letters, and overseeing the success of every loan from contract to close. The Mortgage Loan officer assistant will work cohesively with the borrower(s), the team LP1 (if any), the loan processors, the underwriter, and any third parties to close 95% of all loans on time while providing an outstanding experience application‑to‑close. This position requires time and self‑management, precise verbal and written communication skills, and a working knowledge of all major investors’ guidelin. The analysis of cash, credit, and income is vital for this position. Responsibilities
essential duties and responsibilities Responsibilities 3 top duties w/measurements set‑ups: Contact all borrower(s) within 24 hrs after the LO appointment Request and review the cash, credit, and income qualifications of all borrowers pre‑approve: Accurately pre‑approve all borrowers within 24‑48 hrs of application Handle any and all payment scenario requests other than initial consultation Proactively contact all pre‑approved buyers accordingly Communicate effectively with all respective realtor partners contract‑to‑close: Accurately onboard all newly received contracts for rate lock consultation Prepare and send initial eDisclosures within required 24‑48 hr timeframe Outstanding borrower tuesday updates, pre‑closing and funding calls (if applicable) 95% of all loans cleared to close prior or equal to the loan availability deadline stated in the contract Aim for 95% of loans to be cleared to close within 14 days of application when feasible 95% of all loans closed on time with a mandatory daily gauge check to address choke points 95% of all loan problems handled before escalating to LO by having tuesday pipeline calls essential duties of this position: set‑ups: Contact all newly received applications within 24 hrs of being assigned by the LO Fully review 1003 with the borrower(s) and request any other specific documents for review all efforts and avenues must exhaust before turning down a pre‑approval request Continue to update the respective realtor partner on progress (when needed) Understand and research all investor guidelines and stay up to date in all program changes pre‑approve: Effectively communicate all pre‑approval parameters established to the borrower(s) Prepare and send the pre‑approval letter and pre‑approval rx Provide a courtesy phone call to the referring realtor within 24 hrs of issuance Rush any pre‑approval requests when needed Communicate any red flags or major potential issues to the LO or team captain (if applicable) and realtor partner contract‑to‑close: Expeditiously onboard any newly received contracts and prepare for the LO consultation call Complete a “daily gauge check” each morning to determine any potential choke points Attend a weekly branch pipeline meeting to ensure all required time‑to‑task objectives met Perform outstanding tuesday update phone calls to all borrowers Communicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) or third parties Proactively contact borrower(s), attorney, and real estate agent 24 hrs before any mortgage contingency expirations Proactively contact real estate agent to enquire any property inspection resolutions that we need to know about the day after the contract resolution deadline Review all closing disclosures and compare them to original loan estimates Perform a pre‑closing phone call 48 hrs before closing Perform a congratulatory funding call on all loans Answer any post‑closing questions Be available after hours for urgent borrower questions (email access on mobile device) Consistently exceed expectations of all borrowers and third parties other: Email management: organize emails using Delete, Defer, Do, Delegate Smile on every call and sustain a high level of professionalism in speech and email Act as a concierge between borrowers and partners regarding program options Qualifications
desired job competencies: Must maintain an NMLS license Must have a high school diploma or equivalent Must be able to work 40 hours per week, minimum Must have 5+ years of industry experience Must be proficient in DU/DO, LP, and major LOS systems (i.e. Encompass) Must be proficient in Microsoft office, outlook Must have excellent verbal and written communication Must be dependable, self‑motivated, and require minimal supervision Must be detail‑oriented and able to meet deadlines Must be able to organize and prioritize using time blocking Must collaborate respectfully at branch and corporate levels Must complete all required compliance training Remote work is available initiative & assertiveness: Stay proactive: Identify meaningful ways to add value without waiting for direction Own the next step: Don’t wait to be told – fill gaps and move tasks forward Be Assertive: Follow up when someone isn’t responding Escalate anything that looks off Suggest process improvements Monitor tech errors and connect with the correct staff This job description is not exhaustive and may be updated at management’s discretion. other duties:
This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all‑inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work authorization:
Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. See in the normal visual range with or without correction. Hear in the normal audio range (maybe
correction . [EOE/M/F/D/V. Drug‑free workplace.] #LI-KZ1 #LI-REMOTE
#J-18808-Ljbffr