Paul Davis Restoration
About Us
Want to be a difference maker? Paul Davis Restoration employees provide homeowners peace of mind so they can focus on what matters most!
Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is an expansive network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results! We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
About the Position As a Mitigation Manager, you will be leading your teams to be first on site after disasters strike and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to oversee your projects and make sure it is completed properly. Work directly with homeowners, commercial property owners, project coordinators, sub‑contractors, technicians, and many others during each project while maintaining the highest levels of customer service. This position involves monitoring workloads, schedules, work hours, budgets, and ensuring that project expectations are met in a timely fashion.
Responsibilities
Professionally represent the Paul Davis principles of honesty and integrity
Auditing on‑site work completed by technicians to ensure the Paul Davis standard of excellence is maintained
Monitor and address any safety issues/practices
Ensure technicians are always in compliance with yearly Respira fit testing. Provide training on how to care for, don/ doff, and proper use of PPE (Personal Protective Equipment)
Continuous analysis to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates
Direct contact with customers and employees as needed; communicate in a courteous, professional, and informative manner
Focus and dedication to providing and teaching excellent customerservice
Management of a group of 20+ mitigation technicians
Participate in meetings with Mitigation Technicians, trains and supervises Mitigation Technicians on better business practices, identifying business opportunities, and strategy
Ensuring the team's performance of tarping, board up, water mitigation, mold remediation, contents pack‑out, contents pack‑in, and cleaning/re‑installation services in accordance with Paul Davis and industry standards
Ensure crews and their vehicles are always ready to deploy in a timely manner where emergency services are needed
On‑site training of Technicians, focusing on quality and accuracy of work, paperwork, and customer service
Facilitate monthly GGS&R (Goal Setting and Review) meetings with all technicians
Qualifications
High School diploma or equivalent
4 – 7 years mitigation experience REQUIRED
Experience working in a customer‑oriented atmosphere
Experience working with people under stressful and dynamic conditions
Exceptional communication, customer service, organizational, and interpersonal skills
Candidate required to have high school diploma or equivalent; preference for candidates with associate or bachelor’s degree
Valid driver’s license with a good driving record
Experience in managing multiple priorities and deadlines
Strong critical thinking, problem solving, and multi‑tasking skills
Strong verbal and written communication and organization skills
Positive, can‑do attitude and team player
Strong time management skills
Extremely organized and detail oriented
Ability to supervise and evaluate employees
Ability to develop, learn, and properly apply operating and work procedures
Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public
Physical Requirements
Lift (constantly) 5-40 lbs., lift (frequently) 20-100 lbs.
Moving about accomplishing tasks or moving from one work site to another
Assessing the accuracy, neatness, and thoroughness of the work assigned
Remaining in a stationary position, often standing or sitting for prolonged periods working on a computer
Repeating motions that may include the wrists, hands, and/or fingers
Benefits
3 weeks of paid time off
7 company‑paid holidays
401(k) with 4% company match
Medical, dental, vision, life, supplemental, and disability insurance offered
Monthly vehicle stipend
Employee assistance program
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Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is an expansive network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results! We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
About the Position As a Mitigation Manager, you will be leading your teams to be first on site after disasters strike and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to oversee your projects and make sure it is completed properly. Work directly with homeowners, commercial property owners, project coordinators, sub‑contractors, technicians, and many others during each project while maintaining the highest levels of customer service. This position involves monitoring workloads, schedules, work hours, budgets, and ensuring that project expectations are met in a timely fashion.
Responsibilities
Professionally represent the Paul Davis principles of honesty and integrity
Auditing on‑site work completed by technicians to ensure the Paul Davis standard of excellence is maintained
Monitor and address any safety issues/practices
Ensure technicians are always in compliance with yearly Respira fit testing. Provide training on how to care for, don/ doff, and proper use of PPE (Personal Protective Equipment)
Continuous analysis to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates
Direct contact with customers and employees as needed; communicate in a courteous, professional, and informative manner
Focus and dedication to providing and teaching excellent customerservice
Management of a group of 20+ mitigation technicians
Participate in meetings with Mitigation Technicians, trains and supervises Mitigation Technicians on better business practices, identifying business opportunities, and strategy
Ensuring the team's performance of tarping, board up, water mitigation, mold remediation, contents pack‑out, contents pack‑in, and cleaning/re‑installation services in accordance with Paul Davis and industry standards
Ensure crews and their vehicles are always ready to deploy in a timely manner where emergency services are needed
On‑site training of Technicians, focusing on quality and accuracy of work, paperwork, and customer service
Facilitate monthly GGS&R (Goal Setting and Review) meetings with all technicians
Qualifications
High School diploma or equivalent
4 – 7 years mitigation experience REQUIRED
Experience working in a customer‑oriented atmosphere
Experience working with people under stressful and dynamic conditions
Exceptional communication, customer service, organizational, and interpersonal skills
Candidate required to have high school diploma or equivalent; preference for candidates with associate or bachelor’s degree
Valid driver’s license with a good driving record
Experience in managing multiple priorities and deadlines
Strong critical thinking, problem solving, and multi‑tasking skills
Strong verbal and written communication and organization skills
Positive, can‑do attitude and team player
Strong time management skills
Extremely organized and detail oriented
Ability to supervise and evaluate employees
Ability to develop, learn, and properly apply operating and work procedures
Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public
Physical Requirements
Lift (constantly) 5-40 lbs., lift (frequently) 20-100 lbs.
Moving about accomplishing tasks or moving from one work site to another
Assessing the accuracy, neatness, and thoroughness of the work assigned
Remaining in a stationary position, often standing or sitting for prolonged periods working on a computer
Repeating motions that may include the wrists, hands, and/or fingers
Benefits
3 weeks of paid time off
7 company‑paid holidays
401(k) with 4% company match
Medical, dental, vision, life, supplemental, and disability insurance offered
Monthly vehicle stipend
Employee assistance program
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