Customertimes
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JR-131003 Account Manager
role at
Customertimes
Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate will have a proven ability to align client priorities with tailored solutions, foster long-term relationships with client management, and deliver measurable business outcomes.
Locations
USA
Canada
Key Responsibilities
Account Management & Retention: Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursuing expansion opportunities.
Strategic Collaboration: Partner with clients to understand their business challenges and offer solutions from CT portfolio.
Cross-functional Leadership: Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expectations are met and outcomes are delivered.
Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges, Financial Services) with leadership to refine service offerings.
Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.
Qualifications
3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP).
Proven ability to manage $1M+ accounts and build trusted relationships with client influencers, decision makers and stakeholders.
Negotiation, problem-solving, and communication skills.
Fluency in English (written and spoken).
Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges.
Familiarity with Salesforce platforms, Data and Digital engineering services.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting
#J-18808-Ljbffr
JR-131003 Account Manager
role at
Customertimes
Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate will have a proven ability to align client priorities with tailored solutions, foster long-term relationships with client management, and deliver measurable business outcomes.
Locations
USA
Canada
Key Responsibilities
Account Management & Retention: Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursuing expansion opportunities.
Strategic Collaboration: Partner with clients to understand their business challenges and offer solutions from CT portfolio.
Cross-functional Leadership: Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expectations are met and outcomes are delivered.
Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges, Financial Services) with leadership to refine service offerings.
Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.
Qualifications
3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP).
Proven ability to manage $1M+ accounts and build trusted relationships with client influencers, decision makers and stakeholders.
Negotiation, problem-solving, and communication skills.
Fluency in English (written and spoken).
Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges.
Familiarity with Salesforce platforms, Data and Digital engineering services.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting
#J-18808-Ljbffr