Speaks Law Firm
Lead Case Manager - Personal Injury
Speaks Law Firm, Charlotte, North Carolina, United States, 28245
2 days ago Be among the first 25 applicants
Personal Injury Lead Case Manager / Paralegal
Location:
In Office Charlotte, NC |
Schedule:
Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Lead Case Manager (Paralegal) to join our Charlotte team. Candidates must have at least three (3) years of high-volume North Carolina personal injury pre‑litigation experience and a minimum of two (2) years of supervisory experience in a relevant setting. Applicants must meet the minimum requirements to be considered. No phone calls or recruiter inquiries please. Client Focused Case Management Responsibilities
Maintain timely and effective communication with colleagues, clients, and other professionals Supervise a team of paralegals and balance clerks Manage Charlotte office calendar to ensure proper coverage for client meetings and availability during office hours Successfully manage a case load and support team in achieving case metrics and goals Manage file count and file rotation within your team Ensure routine client contact across all case files regarding updates, treatment, investigations, etc Complete systematic file review of demand packages prepared by your team Ensure and maintain updated lien and balance information in assigned files Request and review client documents including medical records, bills, and health insurance liens Understand subrogation and rule 414 payment/adjustments to review liens and balance sheets for accuracy Provide consistent support, coaching, and corrective actions to ensure timely resolution of file issues within your team Complete biweekly 1:1 meetings and annual performance reviews for direct reports Collaborate with coworkers to improve processes by being solution oriented and operate with a mindset of continuous improvement Track medical management, demand production, and case count for all files within your team Other duties and tasks assigned by the Senior Leadership Team Required
Associate's degree or higher required Minimum of three (3) years of experience as a paralegal in a personal injury law firm Minimum of two (2) years of supervisory experience in a personal injury setting required Familiarity with Medicare, Medicaid, and other health insurance portals Passion for advocating for our clients required Must be able to work on-site from 8:30 am to 5:30 pm Mon‑Fri Strong organizational skills and attention to detail Professional work ethic and attention to detail Intermediate to advanced computer skills Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues Preferred
Paralegal certificate and/or bachelor’s degree Experience with Needles/Neos software NC Notary Public Why Join Speaks Law Firm?
At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence. We offer
Competitive salary DOE & Qualifications Comprehensive benefits: medical, dental, vision, 401k, employer‑paid life insurance Paid time off and parental leave A supportive, collaborative, and growth‑oriented culture Opportunities for professional development and advancement About Us
Mission: Help victims recover physically, financially, and emotionally. Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect. Referrals increase your chances of interviewing at Speaks Law Firm by 2x. Get notified about new Lead Case Manager jobs in Charlotte, NC.
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Location:
In Office Charlotte, NC |
Schedule:
Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Lead Case Manager (Paralegal) to join our Charlotte team. Candidates must have at least three (3) years of high-volume North Carolina personal injury pre‑litigation experience and a minimum of two (2) years of supervisory experience in a relevant setting. Applicants must meet the minimum requirements to be considered. No phone calls or recruiter inquiries please. Client Focused Case Management Responsibilities
Maintain timely and effective communication with colleagues, clients, and other professionals Supervise a team of paralegals and balance clerks Manage Charlotte office calendar to ensure proper coverage for client meetings and availability during office hours Successfully manage a case load and support team in achieving case metrics and goals Manage file count and file rotation within your team Ensure routine client contact across all case files regarding updates, treatment, investigations, etc Complete systematic file review of demand packages prepared by your team Ensure and maintain updated lien and balance information in assigned files Request and review client documents including medical records, bills, and health insurance liens Understand subrogation and rule 414 payment/adjustments to review liens and balance sheets for accuracy Provide consistent support, coaching, and corrective actions to ensure timely resolution of file issues within your team Complete biweekly 1:1 meetings and annual performance reviews for direct reports Collaborate with coworkers to improve processes by being solution oriented and operate with a mindset of continuous improvement Track medical management, demand production, and case count for all files within your team Other duties and tasks assigned by the Senior Leadership Team Required
Associate's degree or higher required Minimum of three (3) years of experience as a paralegal in a personal injury law firm Minimum of two (2) years of supervisory experience in a personal injury setting required Familiarity with Medicare, Medicaid, and other health insurance portals Passion for advocating for our clients required Must be able to work on-site from 8:30 am to 5:30 pm Mon‑Fri Strong organizational skills and attention to detail Professional work ethic and attention to detail Intermediate to advanced computer skills Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues Preferred
Paralegal certificate and/or bachelor’s degree Experience with Needles/Neos software NC Notary Public Why Join Speaks Law Firm?
At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence. We offer
Competitive salary DOE & Qualifications Comprehensive benefits: medical, dental, vision, 401k, employer‑paid life insurance Paid time off and parental leave A supportive, collaborative, and growth‑oriented culture Opportunities for professional development and advancement About Us
Mission: Help victims recover physically, financially, and emotionally. Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect. Referrals increase your chances of interviewing at Speaks Law Firm by 2x. Get notified about new Lead Case Manager jobs in Charlotte, NC.
#J-18808-Ljbffr