FusionTek
FusionTek
is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a
Client Relationship Manager
who embodies our core values:
Teamwork: We achieve our goals collaboratively
Growth Mindset: We are focused on continuous improvement for our team members and our clients
Integrity: We operate with transparency and prioritize the needs of our clients
Ownership: We take responsibility for our work and ensure commitments are fulfilled
At FusionTek, we believe strong client relationships are the foundation of our success. We're looking for a
Client Relationship Manager
who thrives on building trust, solving problems, and driving growth. In this role, you'll be the primary advocate for your clients, ensuring they receive exceptional service and support while helping identify opportunities for expansion.
Remote work
with occasional travel for client meetings or events required. Candidates must be located in the greater Seattle area and have reliable high-speed internet access.
Here's what you'll be doing:
Serve as the go-to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
Build and maintain long-term relationships that foster loyalty and encourage contract renewals
Collaborate with sales and leadership to uncover growth opportunities and expand client accounts
Monitor account health, proactively addressing risks and resolving recurring issues
Act as the voice of the client, sharing feedback with internal teams to improve service quality
A Typical Week Might Include:
Participating in weekly L10 team meetings
Assessing the status of at‑risk clients and developing action plans
Reviewing case studies and collaborating with teams to implement solutions
Updating client documentation and account records
Coordinating with Project Managers on ongoing initiatives
Conducting onsite or virtual client visits
Identifying and resolving client issues quickly and effectively
Sharing client feedback with internal teams to enhance service quality
Requirements Education
Bachelor's degree (B.A.) from an accredited institution or equivalent experience in a related field, along with 5+ years of experience in the financial services sector
Technical Skills
Proficient in Microsoft Office Suite
Proficiency in Microsoft PowerPoint and Excel
Familiarity with cloud technologies, particularly Microsoft Azure
Understanding of network infrastructure and server technology
Knowledge of current and emerging technology trends
Experience
Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role
Ability to engage with stakeholders at all organizational levels, including C‑suite executives
Benefits At
FusionTek , we truly believe our people are our most valuable asset. That's why we're proud to offer:
Competitive salary: $85,000 - $100,000 per year
Quarterly bonus eligibility to reward performance
Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company‑supplied training resources
Team culture: Fun events and opportunities to connect with colleagues
#J-18808-Ljbffr
is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a
Client Relationship Manager
who embodies our core values:
Teamwork: We achieve our goals collaboratively
Growth Mindset: We are focused on continuous improvement for our team members and our clients
Integrity: We operate with transparency and prioritize the needs of our clients
Ownership: We take responsibility for our work and ensure commitments are fulfilled
At FusionTek, we believe strong client relationships are the foundation of our success. We're looking for a
Client Relationship Manager
who thrives on building trust, solving problems, and driving growth. In this role, you'll be the primary advocate for your clients, ensuring they receive exceptional service and support while helping identify opportunities for expansion.
Remote work
with occasional travel for client meetings or events required. Candidates must be located in the greater Seattle area and have reliable high-speed internet access.
Here's what you'll be doing:
Serve as the go-to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
Build and maintain long-term relationships that foster loyalty and encourage contract renewals
Collaborate with sales and leadership to uncover growth opportunities and expand client accounts
Monitor account health, proactively addressing risks and resolving recurring issues
Act as the voice of the client, sharing feedback with internal teams to improve service quality
A Typical Week Might Include:
Participating in weekly L10 team meetings
Assessing the status of at‑risk clients and developing action plans
Reviewing case studies and collaborating with teams to implement solutions
Updating client documentation and account records
Coordinating with Project Managers on ongoing initiatives
Conducting onsite or virtual client visits
Identifying and resolving client issues quickly and effectively
Sharing client feedback with internal teams to enhance service quality
Requirements Education
Bachelor's degree (B.A.) from an accredited institution or equivalent experience in a related field, along with 5+ years of experience in the financial services sector
Technical Skills
Proficient in Microsoft Office Suite
Proficiency in Microsoft PowerPoint and Excel
Familiarity with cloud technologies, particularly Microsoft Azure
Understanding of network infrastructure and server technology
Knowledge of current and emerging technology trends
Experience
Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role
Ability to engage with stakeholders at all organizational levels, including C‑suite executives
Benefits At
FusionTek , we truly believe our people are our most valuable asset. That's why we're proud to offer:
Competitive salary: $85,000 - $100,000 per year
Quarterly bonus eligibility to reward performance
Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company‑supplied training resources
Team culture: Fun events and opportunities to connect with colleagues
#J-18808-Ljbffr