FusionTek
Client Relationship Manager – FusionTek
FusionTek
is a Managed Service Provider established in 2007 with offices in Kirkland, WA; Federal Way, WA; Washington, DC; and Tampa, FL. We specialize in IT infrastructure management for small‑to‑mid‑sized businesses. The firm values teamwork, growth mindset, integrity, and ownership.
Base pay range $85,000.00/yr – $100,000.00/yr
Core Values
Teamwork: We achieve our goals collaboratively
Growth Mindset: We focus on continuous improvement for our team members and clients
Integrity: We operate with transparency and prioritize our clients’ needs
Ownership: We take responsibility for our work and ensure commitments are fulfilled
Here’s what you’ll be doing:
Serve as the go‑to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
Build and maintain long‑term relationships that foster loyalty and encourage contract renewals
Collaborate with sales and leadership to uncover growth opportunities and expand client accounts
Monitor account health, proactively addressing risks and resolving recurring issues
Act as the voice of the client, sharing feedback with internal teams to improve service quality
A typical week might include:
Participating in weekly L10 team meetings
Assessing the status of at‑risk clients and developing action plans
Reviewing case studies and collaborating with teams to implement solutions
Updating client documentation and account records
Coordinating with Project Managers on ongoing initiatives
Conducting onsite or virtual client visits
Identifying and resolving client issues quickly and effectively
Sharing client feedback with internal teams to enhance service quality
Requirements Education
Bachelor’s degree (B.A.) from an accredited institution or equivalent experience in a related field, plus 5+ years of experience in the financial services sector
Technical Skills
Proficient in Microsoft Office Suite, PowerPoint, and Excel
Familiarity with cloud technologies, particularly Microsoft Azure
Understanding of network infrastructure and server technology
Knowledge of current and emerging technology trends
Experience
Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role
Ability to engage with stakeholders at all organizational levels, including C‑suite executives
Benefits
Competitive salary: $85,000 – $100,000 per year
Quarterly bonus eligibility to reward performance
Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company‑supplied training resources
Team culture: Fun events and opportunities to connect with colleagues
Additional Information This role is primarily remote, with occasional travel for client meetings or events. Candidates must be located in the greater Seattle area and have reliable high‑speed internet access.
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is a Managed Service Provider established in 2007 with offices in Kirkland, WA; Federal Way, WA; Washington, DC; and Tampa, FL. We specialize in IT infrastructure management for small‑to‑mid‑sized businesses. The firm values teamwork, growth mindset, integrity, and ownership.
Base pay range $85,000.00/yr – $100,000.00/yr
Core Values
Teamwork: We achieve our goals collaboratively
Growth Mindset: We focus on continuous improvement for our team members and clients
Integrity: We operate with transparency and prioritize our clients’ needs
Ownership: We take responsibility for our work and ensure commitments are fulfilled
Here’s what you’ll be doing:
Serve as the go‑to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
Build and maintain long‑term relationships that foster loyalty and encourage contract renewals
Collaborate with sales and leadership to uncover growth opportunities and expand client accounts
Monitor account health, proactively addressing risks and resolving recurring issues
Act as the voice of the client, sharing feedback with internal teams to improve service quality
A typical week might include:
Participating in weekly L10 team meetings
Assessing the status of at‑risk clients and developing action plans
Reviewing case studies and collaborating with teams to implement solutions
Updating client documentation and account records
Coordinating with Project Managers on ongoing initiatives
Conducting onsite or virtual client visits
Identifying and resolving client issues quickly and effectively
Sharing client feedback with internal teams to enhance service quality
Requirements Education
Bachelor’s degree (B.A.) from an accredited institution or equivalent experience in a related field, plus 5+ years of experience in the financial services sector
Technical Skills
Proficient in Microsoft Office Suite, PowerPoint, and Excel
Familiarity with cloud technologies, particularly Microsoft Azure
Understanding of network infrastructure and server technology
Knowledge of current and emerging technology trends
Experience
Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role
Ability to engage with stakeholders at all organizational levels, including C‑suite executives
Benefits
Competitive salary: $85,000 – $100,000 per year
Quarterly bonus eligibility to reward performance
Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company‑supplied training resources
Team culture: Fun events and opportunities to connect with colleagues
Additional Information This role is primarily remote, with occasional travel for client meetings or events. Candidates must be located in the greater Seattle area and have reliable high‑speed internet access.
#J-18808-Ljbffr