Ryder System, Inc.
National Inside Account Manager
Ryder System, Inc., Alpharetta, Georgia, United States, 30239
Job Description
The Manager Nat'l Inside Account NIAM will be responsible for daily client interaction with approximately 200-225 Ryder National Account locations. The NIAM will serve as the primary point of contact for the management of these locations, ensuring that local field operations and rental teams deliver customer support services according to the service level agreement (SLA) and exceed the National Account's overall expectations. The NIAM will follow the guidance of the assigned Director of National Accounts (DNA) and maintain branch-level customer relationships to ensure satisfaction across operations, rental, and sales.
Summary The Manager Nat'l Inside Account NIAM will manage daily client interaction with 200‑225 Ryder National Account locations, acting as primary contact to ensure service delivery meets SLAs and exceeds expectations, while working within the parameters set by the Director of National Accounts.
ESSENTIAL FUNCTIONS
Establish ongoing rapport and manage approximately 200‑225 assigned small Ryder National Account locations to ensure customer satisfaction and retention.
Provide customer service functions and resolve customer issues by identifying problems and coordinating resources.
Document detailed notes related to account activities in Salesforce.com related to customer's needs and concerns.
Educate the customer and promote ancillary Ryder products/services such as RydeSmart, insurance coverage, fuel services, or other new services as they become available.
Utilize the customer term‑out report to prioritize business growth efforts.
ADDITIONAL RESPONSIBILITIES Performs other duties as assigned.
EDUCATION Bachelor's degree in Business, Marketing, or equivalent experience required.
EXPERIENCE Three (3) years or more experience in successful Account Management or Customer Service experience.
SKILLS
Maintains a high degree of professionalism.
Demonstrated sales aptitude, assertiveness, persistence and self‑motivation.
Seeks to acquire knowledge in area of specialty.
Strong verbal and written communication skills.
Ability to analyze and solve problems.
Ability to listen, write, and speak effectively, inform, explain, and give instructions.
Ability to build strong customer relationships. Excellent customer persuasion skills.
Ability to create and maintain professional relationships within all levels of the organization.
Ability to work independently and as a member of a team.
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Capable of multi‑tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow‑up practices.
KNOWLEDGE
Excellent knowledge of MS Office, Word, Excel, Outlook; advanced level.
Transportation and logistics industry knowledge helpful, but not required; intermediate level; preferred.
Proficiency in CRM – Salesforce.com; advanced level; preferred.
TRAVEL 1‑10%
Job Category Inside Sales
Compensation Information Pay Type: Salaried
Minimum Pay Range: $50,000
Maximum Pay Range: $60,000
Benefits Information For all Full‑time positions only: Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800‑793‑3754.
#J-18808-Ljbffr
Summary The Manager Nat'l Inside Account NIAM will manage daily client interaction with 200‑225 Ryder National Account locations, acting as primary contact to ensure service delivery meets SLAs and exceeds expectations, while working within the parameters set by the Director of National Accounts.
ESSENTIAL FUNCTIONS
Establish ongoing rapport and manage approximately 200‑225 assigned small Ryder National Account locations to ensure customer satisfaction and retention.
Provide customer service functions and resolve customer issues by identifying problems and coordinating resources.
Document detailed notes related to account activities in Salesforce.com related to customer's needs and concerns.
Educate the customer and promote ancillary Ryder products/services such as RydeSmart, insurance coverage, fuel services, or other new services as they become available.
Utilize the customer term‑out report to prioritize business growth efforts.
ADDITIONAL RESPONSIBILITIES Performs other duties as assigned.
EDUCATION Bachelor's degree in Business, Marketing, or equivalent experience required.
EXPERIENCE Three (3) years or more experience in successful Account Management or Customer Service experience.
SKILLS
Maintains a high degree of professionalism.
Demonstrated sales aptitude, assertiveness, persistence and self‑motivation.
Seeks to acquire knowledge in area of specialty.
Strong verbal and written communication skills.
Ability to analyze and solve problems.
Ability to listen, write, and speak effectively, inform, explain, and give instructions.
Ability to build strong customer relationships. Excellent customer persuasion skills.
Ability to create and maintain professional relationships within all levels of the organization.
Ability to work independently and as a member of a team.
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Capable of multi‑tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow‑up practices.
KNOWLEDGE
Excellent knowledge of MS Office, Word, Excel, Outlook; advanced level.
Transportation and logistics industry knowledge helpful, but not required; intermediate level; preferred.
Proficiency in CRM – Salesforce.com; advanced level; preferred.
TRAVEL 1‑10%
Job Category Inside Sales
Compensation Information Pay Type: Salaried
Minimum Pay Range: $50,000
Maximum Pay Range: $60,000
Benefits Information For all Full‑time positions only: Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800‑793‑3754.
#J-18808-Ljbffr