Abacus Corporation
Utility Account Representative - Line Fees
Abacus Corporation, Virginia Beach, Virginia, United States, 23450
Utility Account Representative
Line Fees
Public Utilities is looking for a qualified person to work in our Line Fees workgroup. The Line Fees workgroup is specifically responsible for calculating and collecting water and sewer connections fees and other utility-related fees when properties initially connect to the City's water and/or sewer systems. Members of this workgroup work closely with engineers, developers, builders, contractors, home/business owners, as well as other City agencies to determine appropriate fees. Job duties include: Interacting with residents, developers, builders, contractors, and other members of the public by phone, email, and in-person to provide information, address concerns, and solve problems Reviewing building and construction plans to determine water and sewer connection fees Calculating and collecting water and sewer connection fees associated with new construction, renovations, and building additions for residential, commercial, and multi-family properties Coordinating service requests with field personnel Sending correspondence to customers Using a variety of computer applications to initiate new accounts and perform research Conducting thorough research into historical water and sewer connection fees Assisting homeowners with the requirements to split water and/or sewer services for duplex properties Administering City-Wide Program interviews for eligibility of homeowners for reduction of water and/or sewer connection fees Preferred candidate traits include: Able to learn and recall a variety of procedures to carry out daily tasks Detail-oriented and able to perform work with a high degree of accuracy Analytical Organized and able to work independently and manage deadlines Able to follow policies and procedures Able to maintain confidentiality in handling customer issues Able to work with the public in a professional and diplomatic manner while consistently providing exceptional customer service Able to communicate well, both orally and in writing Requirements: High school diploma or equivalent Valid driver's license Weekly pay and benefits available!
Line Fees
Public Utilities is looking for a qualified person to work in our Line Fees workgroup. The Line Fees workgroup is specifically responsible for calculating and collecting water and sewer connections fees and other utility-related fees when properties initially connect to the City's water and/or sewer systems. Members of this workgroup work closely with engineers, developers, builders, contractors, home/business owners, as well as other City agencies to determine appropriate fees. Job duties include: Interacting with residents, developers, builders, contractors, and other members of the public by phone, email, and in-person to provide information, address concerns, and solve problems Reviewing building and construction plans to determine water and sewer connection fees Calculating and collecting water and sewer connection fees associated with new construction, renovations, and building additions for residential, commercial, and multi-family properties Coordinating service requests with field personnel Sending correspondence to customers Using a variety of computer applications to initiate new accounts and perform research Conducting thorough research into historical water and sewer connection fees Assisting homeowners with the requirements to split water and/or sewer services for duplex properties Administering City-Wide Program interviews for eligibility of homeowners for reduction of water and/or sewer connection fees Preferred candidate traits include: Able to learn and recall a variety of procedures to carry out daily tasks Detail-oriented and able to perform work with a high degree of accuracy Analytical Organized and able to work independently and manage deadlines Able to follow policies and procedures Able to maintain confidentiality in handling customer issues Able to work with the public in a professional and diplomatic manner while consistently providing exceptional customer service Able to communicate well, both orally and in writing Requirements: High school diploma or equivalent Valid driver's license Weekly pay and benefits available!