Account Services Representative
Midwest Retail Services, Plain City, OH, United States
Midwest Retail Services is hiring an Account Services Representative (ASR) to support our Sales and Account Management teams and deliver a high-touch customer experience. This role is a key connection point between customers and operations—owning details, driving follow-through, and ensuring accuracy from quote to fulfillment.
The ASR works with national retailers, independent stores, and distribution partners, helping customers navigate complex retail fixture and gondola shelving solutions.
Key Responsibilities
Serve as the primary point of contact for assigned customer accounts
Develop expertise in gondola shelving systems, accessories, and configurations
Create accurate sales quotes, including product selection, pricing, freight, and lead times
Process and track orders through fulfillment, proactively communicating updates or issues
Partner with Account Managers on national retail programs and large-scale initiatives
Support customers with floorplans, product recommendations, and system compatibility
Manage inbound phone, email, and CRM communications with thorough documentation
Collaborate with Sales, Operations, and Purchasing to ensure seamless execution
Contribute to continuous improvement of quoting, systems, and customer experience
What We’re Looking For
2–5 years of experience in customer service, inside sales, account support, or project coordination (B2B preferred)
Strong Microsoft Office skills, especially Excel and Outlook
Experience with ERP or CRM systems preferred
Clear, confident communicator who can simplify technical details
Highly organized, detail-oriented, and comfortable managing multiple priorities
Resourceful problem-solver who thrives in a fast-paced, team environment
Why This Role Matters
The Account Services Representative plays a critical role in building customer trust and supporting the scale of our national retail programs. This position directly impacts customer satisfaction, operational efficiency, and long-term partnerships. If you take pride in accuracy, ownership, and delivering an exceptional customer experience, this role offers real responsibility and room to grow.
Seniority Level Entry level
Employment Type Full-time
Industries Retail Office Equipment
Referrals increase your chances of interviewing at Midwest Retail Services by 2x
Get notified about new Account Services Representative jobs in
Plain City, OH .
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The ASR works with national retailers, independent stores, and distribution partners, helping customers navigate complex retail fixture and gondola shelving solutions.
Key Responsibilities
Serve as the primary point of contact for assigned customer accounts
Develop expertise in gondola shelving systems, accessories, and configurations
Create accurate sales quotes, including product selection, pricing, freight, and lead times
Process and track orders through fulfillment, proactively communicating updates or issues
Partner with Account Managers on national retail programs and large-scale initiatives
Support customers with floorplans, product recommendations, and system compatibility
Manage inbound phone, email, and CRM communications with thorough documentation
Collaborate with Sales, Operations, and Purchasing to ensure seamless execution
Contribute to continuous improvement of quoting, systems, and customer experience
What We’re Looking For
2–5 years of experience in customer service, inside sales, account support, or project coordination (B2B preferred)
Strong Microsoft Office skills, especially Excel and Outlook
Experience with ERP or CRM systems preferred
Clear, confident communicator who can simplify technical details
Highly organized, detail-oriented, and comfortable managing multiple priorities
Resourceful problem-solver who thrives in a fast-paced, team environment
Why This Role Matters
The Account Services Representative plays a critical role in building customer trust and supporting the scale of our national retail programs. This position directly impacts customer satisfaction, operational efficiency, and long-term partnerships. If you take pride in accuracy, ownership, and delivering an exceptional customer experience, this role offers real responsibility and room to grow.
Seniority Level Entry level
Employment Type Full-time
Industries Retail Office Equipment
Referrals increase your chances of interviewing at Midwest Retail Services by 2x
Get notified about new Account Services Representative jobs in
Plain City, OH .
#J-18808-Ljbffr