Olympus Solutions
About Yo
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Our team is on the hunt for a
Customer Account Team
Lead who will manage the frontline of connectivity.
Think of yourself as the general in a war against dropped calls and missed enrollments.
You’ll oversee a team, ensure customers are enrolled smoothly, and keep operations running like a well-oiled machine. This is a performance-driven role perfect for someone who thrives on leadership, accountability, and the occasional sarcastic pep talk.
Customer Account Team Lead functions:
Initially, the Customer Account Team Lead will be at the front line — guiding customers through applications and eligibility requirements. Overseeing customer-facing enrolment processes for TruConnect services. Ensuring team members deliver consistent, high-quality support. Resolving escalated customer concerns. Maintaining accurate records and reports. Collaborating with management to improve service delivery. Motivating and mentoring Customer Account Team Lead team members. Driving awareness of telecom solutions in underserved communities.
u
Our team is on the hunt for a
Customer Account Team
Lead who will manage the frontline of connectivity.
Think of yourself as the general in a war against dropped calls and missed enrollments.
You’ll oversee a team, ensure customers are enrolled smoothly, and keep operations running like a well-oiled machine. This is a performance-driven role perfect for someone who thrives on leadership, accountability, and the occasional sarcastic pep talk.
Customer Account Team Lead functions:
Initially, the Customer Account Team Lead will be at the front line — guiding customers through applications and eligibility requirements. Overseeing customer-facing enrolment processes for TruConnect services. Ensuring team members deliver consistent, high-quality support. Resolving escalated customer concerns. Maintaining accurate records and reports. Collaborating with management to improve service delivery. Motivating and mentoring Customer Account Team Lead team members. Driving awareness of telecom solutions in underserved communities.