Capital One
Manager, Product Manager - Customer Services & Strategy (US Card)
Capital One, Richmond, Virginia, United States, 23214
Manager, Product Manager - Customer Services & Strategy (US Card)
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status‑quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
The US Card Customer Services & Strategy team has several openings within the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces.
Across these roles, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:
Human Centered
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
You’ll break down business epics into features and further into user stories, driving your team toward lowest effort or Minimal Viable Product (MVP) for a valid feature test.
Business Focused
Demonstrating a growth mindset, you’ll effectively use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs.
You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
Technology Driven
Working autonomously in an agile environment, you’ll conduct research and develop features that utilize new and evolving technology.
Collaborating with designers, technologists, data scientists and subject‑matter experts, you’ll build cutting‑edge solutions to help customers.
You’ll deliver well‑managed product platforms for customers by seeking to understand technology trends and architecture strategy.
Transformational Leadership
By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.
We want you if you are:
Intellectually curious. You ask why, explore, and isn’t afraid to blurt out crazy ideas or follow an email chain for weeks to find an answer. Comfortable with ambiguity, hungry to learn, and a seeker of new challenges.
Communicator & Influencer. You can convey complex ideas clearly regardless of your audience. You rally associates to work with you.
Do‑er. You’re biased toward action, try things, and sometimes fail. You navigate roadblocks, stay focused on goals, are well‑organized, multitask, and prioritize work.
Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from building and shipping products, and can connect with external or internal customers to fully understand their needs.
Learner. You have an appetite to learn new things or new technologies while exhibiting humility when it comes to asking for help.
Team Player. You enjoy working with diverse people and drive the team toward a common goal. You place the team before yourself and establish long‑lasting relationships.
Basic Qualifications:
At least 3 years of experience working in Product Management.
Currently has, or is in the process of obtaining one of the following, with the expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.
Preferred Qualifications:
Experience translating business strategy and analysis into consumer‑facing digital products.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked.
Chicago, IL: $144,000 – $164,400 for Manager, Product Management
McLean, VA: $158,400 – $180,800 for Manager, Product Management
New York, NY: $172,800 – $197,200 for Manager, Product Management
Richmond, VA: $144,000 – $164,400 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Practical assistance: If you need an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
#J-18808-Ljbffr
The US Card Customer Services & Strategy team has several openings within the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces.
Across these roles, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:
Human Centered
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
You’ll break down business epics into features and further into user stories, driving your team toward lowest effort or Minimal Viable Product (MVP) for a valid feature test.
Business Focused
Demonstrating a growth mindset, you’ll effectively use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs.
You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
Technology Driven
Working autonomously in an agile environment, you’ll conduct research and develop features that utilize new and evolving technology.
Collaborating with designers, technologists, data scientists and subject‑matter experts, you’ll build cutting‑edge solutions to help customers.
You’ll deliver well‑managed product platforms for customers by seeking to understand technology trends and architecture strategy.
Transformational Leadership
By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.
We want you if you are:
Intellectually curious. You ask why, explore, and isn’t afraid to blurt out crazy ideas or follow an email chain for weeks to find an answer. Comfortable with ambiguity, hungry to learn, and a seeker of new challenges.
Communicator & Influencer. You can convey complex ideas clearly regardless of your audience. You rally associates to work with you.
Do‑er. You’re biased toward action, try things, and sometimes fail. You navigate roadblocks, stay focused on goals, are well‑organized, multitask, and prioritize work.
Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from building and shipping products, and can connect with external or internal customers to fully understand their needs.
Learner. You have an appetite to learn new things or new technologies while exhibiting humility when it comes to asking for help.
Team Player. You enjoy working with diverse people and drive the team toward a common goal. You place the team before yourself and establish long‑lasting relationships.
Basic Qualifications:
At least 3 years of experience working in Product Management.
Currently has, or is in the process of obtaining one of the following, with the expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.
Preferred Qualifications:
Experience translating business strategy and analysis into consumer‑facing digital products.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked.
Chicago, IL: $144,000 – $164,400 for Manager, Product Management
McLean, VA: $158,400 – $180,800 for Manager, Product Management
New York, NY: $172,800 – $197,200 for Manager, Product Management
Richmond, VA: $144,000 – $164,400 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Practical assistance: If you need an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
#J-18808-Ljbffr