InnerSpace
Job description:
Position Summary Do you consider yourself a customer service professional? Are you career-minded and looking for a challenging, yet stable, environment to put your critical thinking skills to use? Would you enjoy being part of a team that directly impacts the customers’ experience?
The Entry Level Customer Service Representative-Order Processor will be responsible for delivering accurate product information to both customers and sales representatives. Additionally, they will handle the receipt, assessment, and fulfillment of quotes and orders.
Duties, Tasks and Responsibilities
Manage incoming calls and customer service inquiries.
Identifying and assessing customers’ needs.
Discuss products offered and ensure customer satisfaction.
Work directly with sales reps and customers processing orders.
Provide continuous customer support through the order process.
Building relationships and trust with customer accounts through open communication and problem solving.
Handling customer complaints, providing appropriate solutions and alternatives.Troubleshooting customer issues over the phone.
Follow procedures, guidelines and policies.
Critical Skills & Knowledge
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to multi-task, prioritize and manage time effectively.
Detail oriented and driven.
Excellent verbal and written communications skills
Customer orientation and ability to adapt and respond to different types of characters.
Minimum Qualifications
Highschool diploma or equivalent
Previous experience in customer service or related fields
Experience with HubSpot a plus
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
#J-18808-Ljbffr
Position Summary Do you consider yourself a customer service professional? Are you career-minded and looking for a challenging, yet stable, environment to put your critical thinking skills to use? Would you enjoy being part of a team that directly impacts the customers’ experience?
The Entry Level Customer Service Representative-Order Processor will be responsible for delivering accurate product information to both customers and sales representatives. Additionally, they will handle the receipt, assessment, and fulfillment of quotes and orders.
Duties, Tasks and Responsibilities
Manage incoming calls and customer service inquiries.
Identifying and assessing customers’ needs.
Discuss products offered and ensure customer satisfaction.
Work directly with sales reps and customers processing orders.
Provide continuous customer support through the order process.
Building relationships and trust with customer accounts through open communication and problem solving.
Handling customer complaints, providing appropriate solutions and alternatives.Troubleshooting customer issues over the phone.
Follow procedures, guidelines and policies.
Critical Skills & Knowledge
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to multi-task, prioritize and manage time effectively.
Detail oriented and driven.
Excellent verbal and written communications skills
Customer orientation and ability to adapt and respond to different types of characters.
Minimum Qualifications
Highschool diploma or equivalent
Previous experience in customer service or related fields
Experience with HubSpot a plus
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
#J-18808-Ljbffr