State of Georgia
Part-Time Virtual Customer Service Rep.
State of Georgia, Atlanta, Georgia, United States, 30383
This range is provided by State of Georgia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $20.00/hr - $20.00/hr
Position Summary The Customer Service Specialist will assist customers calling into the Secretary of State Call Center under supervision. This part-time role involves providing exceptional customer service, answering inquiries, and supporting the resolution of customer issues efficiently and accurately.
Essential Duties & Responsibilities
Serve as the primary point of contact for inbound calls to the Secretary of State Call Center.
Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly.
Stay up to date on all Secretary of State (SOS) policies, procedures, and division‑specific information to provide accurate guidance to customers.
Utilize approved resources and tools to enhance customer service and resolve issues effectively.
Meet established performance goals and metrics related to call volume, quality, and customer satisfaction.
Identify and report recurring technical or administrative issues to the appropriate team or department.
Accurately document customer interactions and update records as necessary.
Perform other related duties as assigned.
Knowledge, Skills & Abilities
Strong understanding of customer service principles and processes.
Ability to manage a high volume of calls from a diverse public.
Excellent listening skills to identify customer issues and provide accurate information.
Familiarity with relevant laws, regulations, and policies, with the ability to apply them effectively.
Ability to maintain detailed logs and records of customer interactions.
Strong organizational skills and ability to multitask in a fast-paced environment.
Clear and effective verbal and written communication skills.
Ability to research and access the correct information to assist customers.
Proficiency with databases and telephone systems to handle high call volumes.
Basic computer skills and comfort using electronic systems for daily tasks.
Ability to communicate clearly and effectively with both customers and internal teams.
Supervision Requirements
This position operates under direct supervision, with performance expectations outlined in the training process.
Minimum Qualifications
At least 3 months of experience in a call center environment.
Preferred Qualifications
Previous customer service experience in a high-volume setting.
Education Requirements
High school diploma or equivalent.
Position Type: Part‑Time (Virtual)
Work Schedule: Monday through Friday
Available Shifts: 8:00 AM - 1:00 PM, 10:00 AM - 3:00 PM, or 11:30 AM - 4:30 PM (Eastern Time)
This part-time virtual role offers the opportunity to deliver essential customer service support while working in a collaborative and encouraging team environment.
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Seniority level
Entry level
Employment type
Part‑time
Job function
Customer Service
Consumer Services
Referrals increase your chances of interviewing at State of Georgia by 2x
Get notified about new Customer Service Representative jobs in
Atlanta, GA .
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Base pay range $20.00/hr - $20.00/hr
Position Summary The Customer Service Specialist will assist customers calling into the Secretary of State Call Center under supervision. This part-time role involves providing exceptional customer service, answering inquiries, and supporting the resolution of customer issues efficiently and accurately.
Essential Duties & Responsibilities
Serve as the primary point of contact for inbound calls to the Secretary of State Call Center.
Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly.
Stay up to date on all Secretary of State (SOS) policies, procedures, and division‑specific information to provide accurate guidance to customers.
Utilize approved resources and tools to enhance customer service and resolve issues effectively.
Meet established performance goals and metrics related to call volume, quality, and customer satisfaction.
Identify and report recurring technical or administrative issues to the appropriate team or department.
Accurately document customer interactions and update records as necessary.
Perform other related duties as assigned.
Knowledge, Skills & Abilities
Strong understanding of customer service principles and processes.
Ability to manage a high volume of calls from a diverse public.
Excellent listening skills to identify customer issues and provide accurate information.
Familiarity with relevant laws, regulations, and policies, with the ability to apply them effectively.
Ability to maintain detailed logs and records of customer interactions.
Strong organizational skills and ability to multitask in a fast-paced environment.
Clear and effective verbal and written communication skills.
Ability to research and access the correct information to assist customers.
Proficiency with databases and telephone systems to handle high call volumes.
Basic computer skills and comfort using electronic systems for daily tasks.
Ability to communicate clearly and effectively with both customers and internal teams.
Supervision Requirements
This position operates under direct supervision, with performance expectations outlined in the training process.
Minimum Qualifications
At least 3 months of experience in a call center environment.
Preferred Qualifications
Previous customer service experience in a high-volume setting.
Education Requirements
High school diploma or equivalent.
Position Type: Part‑Time (Virtual)
Work Schedule: Monday through Friday
Available Shifts: 8:00 AM - 1:00 PM, 10:00 AM - 3:00 PM, or 11:30 AM - 4:30 PM (Eastern Time)
This part-time virtual role offers the opportunity to deliver essential customer service support while working in a collaborative and encouraging team environment.
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Seniority level
Entry level
Employment type
Part‑time
Job function
Customer Service
Consumer Services
Referrals increase your chances of interviewing at State of Georgia by 2x
Get notified about new Customer Service Representative jobs in
Atlanta, GA .
#J-18808-Ljbffr