WebTPA
Join to apply for the
Customer Service Rep I
role at
WebTPA
Get to Know Us! WebTPA, a GuideWell Company, is a healthcare third‑party benefit administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.
Job Description As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern, to best serve our members.
Key Position Details
In office at 19100 Ridgewood Pkwy San Antonio TX 78259 or 6535 SH 161 Irving Texas 75063
$18.00 per hour + Quarterly Bonus!
Full time position
Comprehensive Benefits
Training Hours: Monday to Friday 8:00 am to 4:30 pm CST
Work availability required: Monday to Friday with 8 hr shift between the hours of 7:00 am to 7:00 pm CST
What Will You Be Doing
Successfully complete a 4+ week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
Handle call backs and escalations as necessary.
Qualifications
0‑1 years related work experience.
Inbound call center experience in the health insurance industry.
High school diploma or GED.
Professional phone voice and etiquette.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short‑ and long‑term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part‑time employees may differ.
General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
#J-18808-Ljbffr
Customer Service Rep I
role at
WebTPA
Get to Know Us! WebTPA, a GuideWell Company, is a healthcare third‑party benefit administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.
Job Description As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern, to best serve our members.
Key Position Details
In office at 19100 Ridgewood Pkwy San Antonio TX 78259 or 6535 SH 161 Irving Texas 75063
$18.00 per hour + Quarterly Bonus!
Full time position
Comprehensive Benefits
Training Hours: Monday to Friday 8:00 am to 4:30 pm CST
Work availability required: Monday to Friday with 8 hr shift between the hours of 7:00 am to 7:00 pm CST
What Will You Be Doing
Successfully complete a 4+ week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
Handle call backs and escalations as necessary.
Qualifications
0‑1 years related work experience.
Inbound call center experience in the health insurance industry.
High school diploma or GED.
Professional phone voice and etiquette.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short‑ and long‑term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part‑time employees may differ.
General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
#J-18808-Ljbffr