Government Jobs
Utility Billing Specialist (Career Ladder)
Government Jobs, Missoula, Montana, United States, 59801
Utility Billing Specialist
The City of Missoula's Public Works and Mobility Department is seeking a Utility Billing Specialist to join their team. In this dynamic role, you will assist with customer accounts for the City's water, wastewater, and stormwater utilities, ensuring accuracy and timely billing. This position offers a structured career ladder, where your pay progression is directly tied to the complexity of your responsibilities and advancement in the role. If you are ready to contribute to a vital community service while growing your career, we encourage you to apply! Priority screening of applications will begin on Tuesday, January 20, 2026. To apply: All applicants must submit a City of Missoula application AND a cover letter explaining your interest in this position and detailing how your experience and education meet the qualifications. Failure to attach the cover letter will result in your application being incomplete, and therefore, not reviewed by the hiring manager. Resumes will not be reviewed. All details should be entered on the application. The wage range posted is the starting range for the Career Ladder Level I position and will increase each year for longevity and cost of living adjustments. The full wage range: Level I - $22.20 - $25.85/hour. Level II - $23.77 - $27.69/hour. Level III - $25.49 - $29.69/hour. Essential Functions
This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities. Perform data entry and maintain current account and billing information in the Customer Information System (CIS). Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts. Assess account deposits and provide explanation of the deposit requirements to the customers. Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints. Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments. Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts. Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds. Review and make necessary corrections to meter read edits. Generate and process service orders for irrigation accounts. Perform other duties, as assigned. Knowledge, Skills and Abilities
Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, etc. Knowledge of basic accounting and accounts receivable principles, procedures, and practices, including balancing, reconciling transactions, etc. Knowledge of and ability to promote and ensure compliance of department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans with Disabilities Act. Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment. Skill in providing customer service including assessing needs, applying service standards, and evaluating customer satisfaction. Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals. Ability to learn utility accounting systems, rate structures, and other various governmental accounting processes and reporting. Ability to accurately accept and process cash, check, and credit card payments. Ability to understand and interpret various regulations, policies, procedures, and guidelines. Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor. Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information. Proven ability to participate in a customer focused and team-oriented environment. Ability to learn departmental and City of Missoula practices and procedures, including Utility Rate Schedule, and Missoula Municipal Code (Chapter 13.02) Qualifications and Additional Application Materials
Any combination of education and experience equivalent to two (2) years' experience in customer service, data entry, cash handling or another relevant field.
The City of Missoula's Public Works and Mobility Department is seeking a Utility Billing Specialist to join their team. In this dynamic role, you will assist with customer accounts for the City's water, wastewater, and stormwater utilities, ensuring accuracy and timely billing. This position offers a structured career ladder, where your pay progression is directly tied to the complexity of your responsibilities and advancement in the role. If you are ready to contribute to a vital community service while growing your career, we encourage you to apply! Priority screening of applications will begin on Tuesday, January 20, 2026. To apply: All applicants must submit a City of Missoula application AND a cover letter explaining your interest in this position and detailing how your experience and education meet the qualifications. Failure to attach the cover letter will result in your application being incomplete, and therefore, not reviewed by the hiring manager. Resumes will not be reviewed. All details should be entered on the application. The wage range posted is the starting range for the Career Ladder Level I position and will increase each year for longevity and cost of living adjustments. The full wage range: Level I - $22.20 - $25.85/hour. Level II - $23.77 - $27.69/hour. Level III - $25.49 - $29.69/hour. Essential Functions
This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities. Perform data entry and maintain current account and billing information in the Customer Information System (CIS). Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts. Assess account deposits and provide explanation of the deposit requirements to the customers. Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints. Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments. Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts. Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds. Review and make necessary corrections to meter read edits. Generate and process service orders for irrigation accounts. Perform other duties, as assigned. Knowledge, Skills and Abilities
Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, etc. Knowledge of basic accounting and accounts receivable principles, procedures, and practices, including balancing, reconciling transactions, etc. Knowledge of and ability to promote and ensure compliance of department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans with Disabilities Act. Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment. Skill in providing customer service including assessing needs, applying service standards, and evaluating customer satisfaction. Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals. Ability to learn utility accounting systems, rate structures, and other various governmental accounting processes and reporting. Ability to accurately accept and process cash, check, and credit card payments. Ability to understand and interpret various regulations, policies, procedures, and guidelines. Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor. Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information. Proven ability to participate in a customer focused and team-oriented environment. Ability to learn departmental and City of Missoula practices and procedures, including Utility Rate Schedule, and Missoula Municipal Code (Chapter 13.02) Qualifications and Additional Application Materials
Any combination of education and experience equivalent to two (2) years' experience in customer service, data entry, cash handling or another relevant field.