Membership Sales and Customer Service Associate - Front Desk FULL TIME
The Lash Lounge, Carmel Hamlet, NY, United States
Overview
Membership Sales and Customer Service Associate - Front Desk FULL TIME at The Lash Lounge Carmel. Seeking outgoing, personable, sales-oriented individuals to work as Front Desk Sales Associates. Bonus based on performance.
What We Do The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.
Why Join Our Sales Team We value a fun-filled, rewarding work environment with fantastic guests and team members. We are growing and expanding our team. You earn sales commissions and bonuses on top of a competitive base hourly rate. Benefits include free lash and brow services, and discounted products.
Schedule Must have availability Weekdays, Weekends, and Evenings. Availability for Weekday Evenings, Saturday and Sunday is required.
Key Responsibilities
Meet and exceed guest membership and scheduling targets
Consult with guests on key benefits of services, memberships, and retail products
Coordinate appointment scheduling, communicating confidently via phone, text and email
Create an outstanding experience so every guest will want to return
Decisively resolve issues, appropriately escalating issues to mitigate in future
Manage accurate sales transactions and guest/member records within MindBody software
Other duties as assigned
You are a spirited, outgoing team member who is passionate about excellent customer service
You take pride in cultivating relationships with guests
You smile and demonstrate exceptional communication skills with ability to listen and clearly communicate
You can work in fast paced environments, multitasking and prioritizing
You always work with the highest levels of integrity and respect and avoid gossip/drama
You always present as professional, confident and approachable
You are skilled at using various technology platforms and feel comfortable learning new programs
Experience
Customer service and/or front desk/receptionist: 2 years
Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
Salon/beauty experience preferred
Job Type and Reports Full time and part time available. Reports to the Salon Manager. Will work in coordination with the Front Desk team.
Pay and Compensation Sales commissions + $13.00-$15.00 per hour base pay + bonus eligible. Compensation: $13.00 - $18.00 per hour.
About The Lash Lounge The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When guests visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
We developed a proprietary training program to provide the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers. Our curriculum is highly regarded industry-wide and rivals the best in the business.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.
Frequently Asked Topics
How many years of customer service experience do you have?
How many years of retail sales experience do you have?
Are you able to work on weekends or evenings?
What we do and why join our team are described above; this role is focused on delivering high-quality guest service, driving memberships and sales, and supporting a team in a fast-paced beauty retail environment.
We have a passion for lashes and a P.A.S.S.I.O.N. for our team. Professional, Appreciative, Service-Oriented, Servant Leaders, of Integrity. We Take Ownership and Never Give Up.
Lash Lounge-certified, our stylists set the standard for exceptional skills and service. The salon should feel like your second home and your coworkers your family. Every day, you’ll get to make people feel BEAUTIFUL!
ANNA DUTRA
#J-18808-Ljbffr
What We Do The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.
Why Join Our Sales Team We value a fun-filled, rewarding work environment with fantastic guests and team members. We are growing and expanding our team. You earn sales commissions and bonuses on top of a competitive base hourly rate. Benefits include free lash and brow services, and discounted products.
Schedule Must have availability Weekdays, Weekends, and Evenings. Availability for Weekday Evenings, Saturday and Sunday is required.
Key Responsibilities
Meet and exceed guest membership and scheduling targets
Consult with guests on key benefits of services, memberships, and retail products
Coordinate appointment scheduling, communicating confidently via phone, text and email
Create an outstanding experience so every guest will want to return
Decisively resolve issues, appropriately escalating issues to mitigate in future
Manage accurate sales transactions and guest/member records within MindBody software
Other duties as assigned
You are a spirited, outgoing team member who is passionate about excellent customer service
You take pride in cultivating relationships with guests
You smile and demonstrate exceptional communication skills with ability to listen and clearly communicate
You can work in fast paced environments, multitasking and prioritizing
You always work with the highest levels of integrity and respect and avoid gossip/drama
You always present as professional, confident and approachable
You are skilled at using various technology platforms and feel comfortable learning new programs
Experience
Customer service and/or front desk/receptionist: 2 years
Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
Salon/beauty experience preferred
Job Type and Reports Full time and part time available. Reports to the Salon Manager. Will work in coordination with the Front Desk team.
Pay and Compensation Sales commissions + $13.00-$15.00 per hour base pay + bonus eligible. Compensation: $13.00 - $18.00 per hour.
About The Lash Lounge The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When guests visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
We developed a proprietary training program to provide the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers. Our curriculum is highly regarded industry-wide and rivals the best in the business.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.
Frequently Asked Topics
How many years of customer service experience do you have?
How many years of retail sales experience do you have?
Are you able to work on weekends or evenings?
What we do and why join our team are described above; this role is focused on delivering high-quality guest service, driving memberships and sales, and supporting a team in a fast-paced beauty retail environment.
We have a passion for lashes and a P.A.S.S.I.O.N. for our team. Professional, Appreciative, Service-Oriented, Servant Leaders, of Integrity. We Take Ownership and Never Give Up.
Lash Lounge-certified, our stylists set the standard for exceptional skills and service. The salon should feel like your second home and your coworkers your family. Every day, you’ll get to make people feel BEAUTIFUL!
ANNA DUTRA
#J-18808-Ljbffr