Acosta Group is hiring: Associate Relations Specialist in Jacksonville

Associate Relations Specialist – Acosta Group Apply for the Associate Relations Specialist role at Acosta Group . The Associate Relations Specialist supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast‑paced environment. Responsibilities Monitors ServiceNow caseload and ensures timely completion of assigned cases Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations Review termination requests to ensure process adherence and sound case development Process severance and retention bonus requests, maintaining timely and accurate documentation Respond to records requests and other ad hoc employee relations needs Draft, proof, and finalize employee relations documents with a focus on accuracy and compliance with legal and company policy standards Maintain consistent and complete documentation within the ServiceNow platform Ensure all actions align with North American employment laws, guidelines, and company policies Maintain confidentiality of department and associate information according to established practices Provide policy interpretation and guidance to associates and leaders as needed Partner with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases Support internal initiatives to improve the associate relations experience Identify opportunities for process improvement and share feedback with the Associate Relations team Participate in team projects focused on enhancing documentation, workflows, and associate communications Perform other duties as required and/or assigned Qualifications Associate’s degree in human resources, business, or related field, or equivalent education and experience 4 years of experience in Human Resources with a solid understanding of employee lifecycle processes, employee relations, and performance management An associate‑first mindset with dedication to internal customer service and company culture Strong verbal and written communication skills; demonstrated ability to effectively interact with peers, management, teammates, and vendors Strong organizational and time‑management skills Strong attention to detail Ability to manage expectations, processes, and multiple projects simultaneously A roll‑up‑your‑sleeves and dive‑in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives Ability to work with little supervision and deliver results Acosta, and its subsidiaries, is an Equal Opportunity Employer. Job Category: Administration Position Type: Full time Business Unit: Corporate Salary Range: $.00 - $.00 Company: Acosta Services, Inc. Req ID: 19019 #J-18808-Ljbffr