Overview
The
Associate Relations Specialist
supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities Monitors ServiceNow caseload and ensures timely completion of assigned cases
Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
Reviews termination requests to ensure process adherence and sound case development
Processes severance and retention bonus requests, maintaining timely and accurate documentation
Responds to records requests and other ad hoc employee relations needs
Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards
Maintains consistent and complete documentation within the ServiceNow platform
Ensures all actions align with North American employment laws, guidelines, and company policies
Maintain confidentiality of department and associate information according to established practices
Provides policy interpretation and guidance to associates and leaders as needed
Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
Supports internal initiatives to improve associate relations experience
Identifies opportunities for process improvement and shares feedback with the Associate Relations team
Participates in team projects focused on enhancing documentation, workflows, and associate communications
Perform other duties as required and/or assigned
Qualifications Associate\'s degree in human resources, business or related field or equivalent education and experience
4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management
An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
Strong organizational and time management skills
Strong attention to details
Ability to manage expectations, process and multiple projects simultaneously
A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Ability to work with little supervision and deliver results
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration Position Type: Full time Business Unit: Corporate Salary Range: $.00 - $.00 Company: Acosta Employee Holdco LLC Req ID: 19019
#J-18808-Ljbffr
The
Associate Relations Specialist
supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities Monitors ServiceNow caseload and ensures timely completion of assigned cases
Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
Reviews termination requests to ensure process adherence and sound case development
Processes severance and retention bonus requests, maintaining timely and accurate documentation
Responds to records requests and other ad hoc employee relations needs
Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards
Maintains consistent and complete documentation within the ServiceNow platform
Ensures all actions align with North American employment laws, guidelines, and company policies
Maintain confidentiality of department and associate information according to established practices
Provides policy interpretation and guidance to associates and leaders as needed
Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
Supports internal initiatives to improve associate relations experience
Identifies opportunities for process improvement and shares feedback with the Associate Relations team
Participates in team projects focused on enhancing documentation, workflows, and associate communications
Perform other duties as required and/or assigned
Qualifications Associate\'s degree in human resources, business or related field or equivalent education and experience
4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management
An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
Strong organizational and time management skills
Strong attention to details
Ability to manage expectations, process and multiple projects simultaneously
A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Ability to work with little supervision and deliver results
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration Position Type: Full time Business Unit: Corporate Salary Range: $.00 - $.00 Company: Acosta Employee Holdco LLC Req ID: 19019
#J-18808-Ljbffr