Senior Relationship Manager
zerohash, Chicago, IL, United States
About The Role
Zero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem‑solving, developing relationships, managing complex out‑of‑the‑box solutions and thinking critically about the relationships they manage.
This role requires strong cross‑functional collaboration and partnership to be successful. You will serve as a primary day‑to‑day point of contact and advocate for Zero Hash’s diverse B2B client base, which includes broker dealers, neo‑banks, merchant acquirers, on‑ramps and leading non‑financial brands. You will also serve as an escalation point for business and account‑related issues and be a creative, trusted advisor for both clients and internal partners.
This is a remote position for a candidate based on the East Coast, USA.
Responsibilities
Build and maintain strong relationships with Senior Management and C‑level executives of strategic accounts
Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live
Serve as first point of contact for billing, account receivable, third‑party audit requests, etc.
Organize and lead monthly calls and quarterly business reviews with supported clients and contribute to monthly revenue tracking and reporting to leadership and clients
Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure solutions meet market needs
Quarterback additional service usage by identifying upsell and cross‑sell opportunities and adoption of new products
Design and implement data‑driven reporting to track client satisfaction
Own retention and contract renewals
Excel at operating in a dynamic and quickly changing environment
Act as an internal buffer between client and leadership team
Requirements
Motivated by Zero Hash’s mission and creating a seamless, best‑in‑class experience for our highest value clients
Bachelor’s degree or equivalent practical experience
5–7 years of experience in B2B Relationship Management
Exceptional written and verbal communication
The ability to work independently in a fast‑paced environment
Receptive to feedback and implements changes immediately with a positive attitude
An interest in being a relationship builder, collaborative partner, and dynamic project manager
Experience working in a complex ecosystem of SaaS or payments products
Ability to translate complex business concepts into concise, easy‑to‑understand conversations and put structure to nebulous, unstructured problems
Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
Experience with contract negotiation and dispute resolution
Experience in fintech, brokerage, and/or the crypto industry
Preferred
Highly self‑motivated, with an entrepreneurial mindset
Self‑confident, resilient and goal‑focused
Motivated by a startup environment
Experience working with product and engineering teams
Benefits
Chance to earn equity
Maternity and Paternity Leave
WeWork Membership
WFH Yearly Stend
L&D Yearly Stipend (after 6 months)
About Zerohash Zerohash’s full‑stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. It provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins in one platform.
Start‑ups, enterprises and Fortune 500 companies—including Stripe, Interactive Brokers, Shift4, Franklin Templeton and MoonPay—embed our infrastructure to power a diverse range of use cases: cross‑border payments, commerce, trading, remittance, payroll, tokenization, wallets and on‑and‑off‑ramps.
Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital and tastytrade.
The Zerohash Culture
Independence/Ownership – An ability to work autonomously. Join Zerohash, pitch ideas, and shape the work you do.
Passion – We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
Collaborative – A good attitude and respect for others. We’re teammates, not co‑workers. Everything we do is a shared success and equally a shared failure – we talk in terms of “we” not “me”.
Initiative – An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best – and we expect you to do the same.
Empathy – An ability to listen, respect, and understand your co‑workers, customers, and everyone you interact with no matter how different they are to you.
Adaptability – An ability to respond quickly. We are in a fast‑paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
Transparency – We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
Integrity – Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
#J-18808-Ljbffr
This role requires strong cross‑functional collaboration and partnership to be successful. You will serve as a primary day‑to‑day point of contact and advocate for Zero Hash’s diverse B2B client base, which includes broker dealers, neo‑banks, merchant acquirers, on‑ramps and leading non‑financial brands. You will also serve as an escalation point for business and account‑related issues and be a creative, trusted advisor for both clients and internal partners.
This is a remote position for a candidate based on the East Coast, USA.
Responsibilities
Build and maintain strong relationships with Senior Management and C‑level executives of strategic accounts
Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live
Serve as first point of contact for billing, account receivable, third‑party audit requests, etc.
Organize and lead monthly calls and quarterly business reviews with supported clients and contribute to monthly revenue tracking and reporting to leadership and clients
Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure solutions meet market needs
Quarterback additional service usage by identifying upsell and cross‑sell opportunities and adoption of new products
Design and implement data‑driven reporting to track client satisfaction
Own retention and contract renewals
Excel at operating in a dynamic and quickly changing environment
Act as an internal buffer between client and leadership team
Requirements
Motivated by Zero Hash’s mission and creating a seamless, best‑in‑class experience for our highest value clients
Bachelor’s degree or equivalent practical experience
5–7 years of experience in B2B Relationship Management
Exceptional written and verbal communication
The ability to work independently in a fast‑paced environment
Receptive to feedback and implements changes immediately with a positive attitude
An interest in being a relationship builder, collaborative partner, and dynamic project manager
Experience working in a complex ecosystem of SaaS or payments products
Ability to translate complex business concepts into concise, easy‑to‑understand conversations and put structure to nebulous, unstructured problems
Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
Experience with contract negotiation and dispute resolution
Experience in fintech, brokerage, and/or the crypto industry
Preferred
Highly self‑motivated, with an entrepreneurial mindset
Self‑confident, resilient and goal‑focused
Motivated by a startup environment
Experience working with product and engineering teams
Benefits
Chance to earn equity
Maternity and Paternity Leave
WeWork Membership
WFH Yearly Stend
L&D Yearly Stipend (after 6 months)
About Zerohash Zerohash’s full‑stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. It provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins in one platform.
Start‑ups, enterprises and Fortune 500 companies—including Stripe, Interactive Brokers, Shift4, Franklin Templeton and MoonPay—embed our infrastructure to power a diverse range of use cases: cross‑border payments, commerce, trading, remittance, payroll, tokenization, wallets and on‑and‑off‑ramps.
Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital and tastytrade.
The Zerohash Culture
Independence/Ownership – An ability to work autonomously. Join Zerohash, pitch ideas, and shape the work you do.
Passion – We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
Collaborative – A good attitude and respect for others. We’re teammates, not co‑workers. Everything we do is a shared success and equally a shared failure – we talk in terms of “we” not “me”.
Initiative – An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best – and we expect you to do the same.
Empathy – An ability to listen, respect, and understand your co‑workers, customers, and everyone you interact with no matter how different they are to you.
Adaptability – An ability to respond quickly. We are in a fast‑paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
Transparency – We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
Integrity – Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
#J-18808-Ljbffr