Hyatt Hotels Corporation
Job Title
Bell Attendant Department
Front Office Location
The Standard, High Line Reporting to
Director of Front Office Operations/MOD Job Purpose
To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests who choose to call The Standard home. Main Duties & Responsibilities
Opens door and greets as they enter and leave the hotel. Assist guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms. Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage. Explain and promote hotel facilities, outlets, guest room features and services to guests and provide information to guests regarding local attractions and activities. Assist guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests. Parks and retrieves cars from valet parking. Communicates all guest valet information to Guest Service Agent. Occasionally runs errands for guests and delivers items to guest rooms. Accepts mail for the hotel to be given to front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally delivers packages to guest rooms. Attends to any special requests from guests. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote teamwork and quality service through daily communication and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc. Maintains a courteous and professional manner at all times. Perform any other duties, if capable, as requested by management. Qualifications and Requirements
Brand Ambassador
Committed to service and understanding of hospitality vision. Delighting guests by creating unique, unexpected and memorable experiences. Ambitious, vibrant, social and friendly individuals. Genuine relationships with guests, preempting needs and foreseeing desires. Desire and appetite for learning and knowledge, staying in‑the‑know of city and world happenings. Creative in music, cinema, art, performance, fashion, design, tech and business. Engaging, socially adept and solution‑based individuals navigating the scene with confidence. Compassionate, respectful and meaningful guest interaction. Authentically themselves. Play role in constructing a kinder and better world. Essential
Physical: Carrying, pushing, or lifting items weighing up to 100 pounds. Long periods of standing. Periods of outside work. Moving about public areas. Handling objects such as luggage. Continuous contact with guests. Bending, kneeling, stooping. Understanding: Ability to read, comprehend and carry out instructions according to established procedures. Organizational Skills: Work efficiently, utilize multi‑tasking, prioritize tasks. Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards per SOP’s. Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings. Responsibility: Personal comportment in line with Standard, New York policies and expectations. High School Diploma or equivalent. Desirable
Multi‑lingual. College education. Prior guest service work experience. Compensation and Benefit
Pay Rate: $16.50 Excellent and affordable health care coverage Life Insurance, Disability Insurance, Pet Insurance 401k PTO and Company recognized holidays Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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Bell Attendant Department
Front Office Location
The Standard, High Line Reporting to
Director of Front Office Operations/MOD Job Purpose
To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests who choose to call The Standard home. Main Duties & Responsibilities
Opens door and greets as they enter and leave the hotel. Assist guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms. Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage. Explain and promote hotel facilities, outlets, guest room features and services to guests and provide information to guests regarding local attractions and activities. Assist guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests. Parks and retrieves cars from valet parking. Communicates all guest valet information to Guest Service Agent. Occasionally runs errands for guests and delivers items to guest rooms. Accepts mail for the hotel to be given to front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally delivers packages to guest rooms. Attends to any special requests from guests. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote teamwork and quality service through daily communication and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc. Maintains a courteous and professional manner at all times. Perform any other duties, if capable, as requested by management. Qualifications and Requirements
Brand Ambassador
Committed to service and understanding of hospitality vision. Delighting guests by creating unique, unexpected and memorable experiences. Ambitious, vibrant, social and friendly individuals. Genuine relationships with guests, preempting needs and foreseeing desires. Desire and appetite for learning and knowledge, staying in‑the‑know of city and world happenings. Creative in music, cinema, art, performance, fashion, design, tech and business. Engaging, socially adept and solution‑based individuals navigating the scene with confidence. Compassionate, respectful and meaningful guest interaction. Authentically themselves. Play role in constructing a kinder and better world. Essential
Physical: Carrying, pushing, or lifting items weighing up to 100 pounds. Long periods of standing. Periods of outside work. Moving about public areas. Handling objects such as luggage. Continuous contact with guests. Bending, kneeling, stooping. Understanding: Ability to read, comprehend and carry out instructions according to established procedures. Organizational Skills: Work efficiently, utilize multi‑tasking, prioritize tasks. Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards per SOP’s. Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings. Responsibility: Personal comportment in line with Standard, New York policies and expectations. High School Diploma or equivalent. Desirable
Multi‑lingual. College education. Prior guest service work experience. Compensation and Benefit
Pay Rate: $16.50 Excellent and affordable health care coverage Life Insurance, Disability Insurance, Pet Insurance 401k PTO and Company recognized holidays Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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