CarMax
Auto Repair Specialist II
Location: 6168 - Mays Landing - 4181 Black Horse Pike, Mays Landing, New Jersey, 08330
Base Pay Range $35.00/hr - $52.00/hr
Overview Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.
Principle Duties And Responsibilities
Execute CarMax Standardized work
Engine Repair
Advance engine performance and drivability
Electrical systems repair
Manual drive train and axle repair
Brake diagnosis and repair
Steering and suspension repairs including 4-wheel alignments
Heating and air conditioning repair
Inspect vehicles per CarMax Quality Standards when needed.
Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
Maintain, repair, and clean shop equipment
Interact with all customers in a friendly, service oriented manner
Consult with service customers regarding needed repairs
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
Close and invoice repair orders
Explain all recommendations/repairs/service/maintenance performed to ensure customer understanding
Collect service payments and manage cash including receiving and counting money
Locate and receive shipments of parts
Receive parts into inventory
Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels
Control service supplies to minimize waste
Additional Responsibilities May Include
Provide general support to store operations to maintain vehicle inventory and meet quality standards
Support sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory
Set up and coordinate handling of vehicles with on lot and off lot sublet vendors when the needed work can not be performed in house
Job Specifications (Qualifications)
New Associate Orientation Training – Operations
Kronos Training for Hourly Associates
Refrigerant Recycling License
ASA Certifications as required (Steering and Suspension A4, Brakes A5, Heating Air Conditioning A7, Electrical A6, Engine Repair A1, Manual Drive Train and Axles A3, Engine Performance A8) and maintenance of licenses as required by state/local law
Read, interpret and transcribe data to maintain accurate records
Perform multiple duties in a high-energy, fast-paced environment
Lift objects that weigh as much as 50 pounds
Speak and listen to customers/associates, both in person and over the phone
Demonstrate attention to detail and manual dexterity in both arms and hands
Monitor shop compliance with CarMax, O.S.H.A., and EPA standards
Demonstrate exceptional interpersonal, communication, and customer service skills
Demonstrate exceptional telephone etiquette and active listening skills
Working Conditions
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
May require walking or standing for an extended period of time.
Flexible work hours with shifts that may include nights, weekends, and holidays.
Wear CarMax clothing (acquired through company) at all times working in the store.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.
About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Hourly Rate For This Position Is $35.20 - $52.80
SENIORITY LEVEL Entry level
EMPLOYMENT TYPE Full-time
JOB FUNCTION Management and Manufacturing
INDUSTRIES Retail
Referrals Increase Your Chances of Interviewing at CarMax by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Base Pay Range $35.00/hr - $52.00/hr
Overview Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.
Principle Duties And Responsibilities
Execute CarMax Standardized work
Engine Repair
Advance engine performance and drivability
Electrical systems repair
Manual drive train and axle repair
Brake diagnosis and repair
Steering and suspension repairs including 4-wheel alignments
Heating and air conditioning repair
Inspect vehicles per CarMax Quality Standards when needed.
Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
Maintain, repair, and clean shop equipment
Interact with all customers in a friendly, service oriented manner
Consult with service customers regarding needed repairs
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
Close and invoice repair orders
Explain all recommendations/repairs/service/maintenance performed to ensure customer understanding
Collect service payments and manage cash including receiving and counting money
Locate and receive shipments of parts
Receive parts into inventory
Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels
Control service supplies to minimize waste
Additional Responsibilities May Include
Provide general support to store operations to maintain vehicle inventory and meet quality standards
Support sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory
Set up and coordinate handling of vehicles with on lot and off lot sublet vendors when the needed work can not be performed in house
Job Specifications (Qualifications)
New Associate Orientation Training – Operations
Kronos Training for Hourly Associates
Refrigerant Recycling License
ASA Certifications as required (Steering and Suspension A4, Brakes A5, Heating Air Conditioning A7, Electrical A6, Engine Repair A1, Manual Drive Train and Axles A3, Engine Performance A8) and maintenance of licenses as required by state/local law
Read, interpret and transcribe data to maintain accurate records
Perform multiple duties in a high-energy, fast-paced environment
Lift objects that weigh as much as 50 pounds
Speak and listen to customers/associates, both in person and over the phone
Demonstrate attention to detail and manual dexterity in both arms and hands
Monitor shop compliance with CarMax, O.S.H.A., and EPA standards
Demonstrate exceptional interpersonal, communication, and customer service skills
Demonstrate exceptional telephone etiquette and active listening skills
Working Conditions
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
May require walking or standing for an extended period of time.
Flexible work hours with shifts that may include nights, weekends, and holidays.
Wear CarMax clothing (acquired through company) at all times working in the store.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.
About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Hourly Rate For This Position Is $35.20 - $52.80
SENIORITY LEVEL Entry level
EMPLOYMENT TYPE Full-time
JOB FUNCTION Management and Manufacturing
INDUSTRIES Retail
Referrals Increase Your Chances of Interviewing at CarMax by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr