Caesars Entertainment
Job Title
Job Duties And Responsibilities The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean
Keep all areas clean and pristine. Safe
Follow all safety policies and procedures. Friendly
Get to know our guests and build genuine relationships with them. Fun
Have fun! Be interactive with all internal and external guests while maintaining professional standards. Use the "WE CARE" formula to deliver the best experience to our guests: Welcome
We treat strangers like friends and friends like family. Excited
We are enthusiastic and eager. We perform at a level that exceeds guest expectations. Comfortable
We provide a safe, relaxing, and inviting environment. Appreciated
We recognize the full value of our guests. Respected
We see and value the uniqueness in each guest and approach each guest's needs with dignity and integrity. Entertained
We strive to deliver a valuable, enjoyable and delightful experience. Adhere to department service standards of being Accurate, Attentive, and Trustworthy. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees. Maintains constant awareness of hotel occupancy in order to sell rooms. Oversees and assures high standards of guest service at the front desk, PBX, coat check, and gift shop. Provides and monitors requested room types. Able to Pre-block rooms and monitors special requests. Answers phones in a courteous, informative, and timely manner. Assists guests with coat check and luggage handling. Assist hotel housekeeping as needed. Demonstrates and follows cash handling procedures. Maintains constant awareness of customer needs and offer assistance through product knowledge. Maintains awareness of displays, cleanliness, and inventory needs. Notify management of any inventory needs or variances. Oversees and assures high standards of guest service with each individual customer. Assumes overall responsibility for the property switchboard including but not limited to phone calls, radio traffic, and emergency procedures- bomb threats, fire, tornado, terrorist, and communicates these situations to security, DCI, and property management. Oversees and assures high standards of guest service on the telephone and radio. Completes all company-required training within designated time frames. Performs other duties as assigned. Physical/Mental Demands And Work Environment The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Ability to move effectively and efficiently throughout the hotel areas
front of house, back of house, and gift shop. Ability to stand for a prolonged period of time. Ability to read and write Mental Demands: Ability to use all the equipment associated with the position including, but not limited to, computer keyboard, telephone, radio, and Micros terminal. Ability to communicate effectively with guests and all levels of employees. Availability to work 24 hours a day, 7 days a week, varied work schedules, and holidays. Work Environment: Ability to work in a brightly lit, smoke-filled casino environment with above-average noise levels Minimum Qualifications Education: None Required Training/Experience: None Required Job Knowledge: Sound technical and operational understanding of customer service and hotel operations. Other: Must be able to receive and maintain all required certification(s). Must complete all required company training. Job Info
Job Identification 78074 Job Category Hotel Operations Job Schedule Full time Locations Isle Casino Hotel Waterloo (On-site)
Job Duties And Responsibilities The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean
Keep all areas clean and pristine. Safe
Follow all safety policies and procedures. Friendly
Get to know our guests and build genuine relationships with them. Fun
Have fun! Be interactive with all internal and external guests while maintaining professional standards. Use the "WE CARE" formula to deliver the best experience to our guests: Welcome
We treat strangers like friends and friends like family. Excited
We are enthusiastic and eager. We perform at a level that exceeds guest expectations. Comfortable
We provide a safe, relaxing, and inviting environment. Appreciated
We recognize the full value of our guests. Respected
We see and value the uniqueness in each guest and approach each guest's needs with dignity and integrity. Entertained
We strive to deliver a valuable, enjoyable and delightful experience. Adhere to department service standards of being Accurate, Attentive, and Trustworthy. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees. Maintains constant awareness of hotel occupancy in order to sell rooms. Oversees and assures high standards of guest service at the front desk, PBX, coat check, and gift shop. Provides and monitors requested room types. Able to Pre-block rooms and monitors special requests. Answers phones in a courteous, informative, and timely manner. Assists guests with coat check and luggage handling. Assist hotel housekeeping as needed. Demonstrates and follows cash handling procedures. Maintains constant awareness of customer needs and offer assistance through product knowledge. Maintains awareness of displays, cleanliness, and inventory needs. Notify management of any inventory needs or variances. Oversees and assures high standards of guest service with each individual customer. Assumes overall responsibility for the property switchboard including but not limited to phone calls, radio traffic, and emergency procedures- bomb threats, fire, tornado, terrorist, and communicates these situations to security, DCI, and property management. Oversees and assures high standards of guest service on the telephone and radio. Completes all company-required training within designated time frames. Performs other duties as assigned. Physical/Mental Demands And Work Environment The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Ability to move effectively and efficiently throughout the hotel areas
front of house, back of house, and gift shop. Ability to stand for a prolonged period of time. Ability to read and write Mental Demands: Ability to use all the equipment associated with the position including, but not limited to, computer keyboard, telephone, radio, and Micros terminal. Ability to communicate effectively with guests and all levels of employees. Availability to work 24 hours a day, 7 days a week, varied work schedules, and holidays. Work Environment: Ability to work in a brightly lit, smoke-filled casino environment with above-average noise levels Minimum Qualifications Education: None Required Training/Experience: None Required Job Knowledge: Sound technical and operational understanding of customer service and hotel operations. Other: Must be able to receive and maintain all required certification(s). Must complete all required company training. Job Info
Job Identification 78074 Job Category Hotel Operations Job Schedule Full time Locations Isle Casino Hotel Waterloo (On-site)