Pruitthealth Corporation
Concierge Assisted Living
Pruitthealth Corporation, Clearwater, Florida, United States, 34623
Job Description - Concierge Assisted Living (2513235)
Concierge Assisted Living - 2513235
Description
JOB PURPOSE
The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community. KEY RESPONSIBILITIES
Greet residents, visitors, and staff warmly and professionally Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately Monitor visitor access and maintain security protocols Assist residents with requests such as transportation scheduling, appointment reminders, and general information Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining) Support event coordination and community programming as needed Respond to emergency situations calmly and in accordance with facility protocols QUALIFICATIONS
MINIMUM EDUCATION REQUIRED
High school diploma or equivalent required; associate degree preferred MINIMUM EXPERIENCE REQUIRED
Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare MINIMUM LICENSE/CERTIFICATION REQUIRED BY LAW
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The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community. KEY RESPONSIBILITIES
Greet residents, visitors, and staff warmly and professionally Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately Monitor visitor access and maintain security protocols Assist residents with requests such as transportation scheduling, appointment reminders, and general information Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining) Support event coordination and community programming as needed Respond to emergency situations calmly and in accordance with facility protocols QUALIFICATIONS
MINIMUM EDUCATION REQUIRED
High school diploma or equivalent required; associate degree preferred MINIMUM EXPERIENCE REQUIRED
Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare MINIMUM LICENSE/CERTIFICATION REQUIRED BY LAW
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#J-18808-Ljbffr