Senior CX Programs Lead, B2C Experience & Retention

A leading cryptocurrency exchange is seeking an experienced CX Program Manager to own the Coinbase One customer experience. The role involves improving customer satisfaction, leading product adoption strategies, and enhancing support programs. The ideal candidate will have over 5 years of experience in CX management and a proven track record of leading cross-functional initiatives. Competitive salary between $124,780 and $146,800 USD, with additional bonus and equity options. #J-18808-Ljbffr