Russell Tobin
This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60.00/hr - $62.00/hr
Direct message the job poster from Russell Tobin
Hope you are doing well, this is Shivam Singh from Russell Tobin/Pride Global.
We are looking for Genesys Developer at Columbus, OH // Hybrid . Please let me know if you are interested.
Local Only
Location – Columbus, OH // Hybrid
Exp. – 7+ yrs
Contract –6 Month
Primary Skill: Genesys, AWS-Connect, KCL
Secondary Skill (NOT a must): Java, Python , Kafka
Key Responsibilities:
Solution Design and Implementation:
Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.
Amazon Connect Configuration:
Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.
AWS Integration:
Integrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks.
Troubleshooting and Support:
Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.
Performance Monitoring and Optimization:
Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.
Knowledge Sharing and Training:
Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.
Security and Compliance:
Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.
Required Skills and Experience:
Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.
AWS Expertise:
In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3.
Cloud Computing:
Solid understanding of cloud computing principles and best practices.
Contact Center Technologies:
Familiarity with contact center workflows, telephony systems, and customer experience strategies.
Communication and Collaboration:
Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.
Analytical and Troubleshooting Skills:
Ability to analyze system performance, identify issues, and develop effective solutions.
Note: Email is the best way to reach me, If the profile get fit for the role then defenatly I will reach you.
Regards,
Shivam Singh-
Seniority level Seniority level Mid-Senior level
Employment type Employment type Contract
Job function Job function Design
Industries Banking and Financial Services
Referrals increase your chances of interviewing at Russell Tobin by 2x
Get notified about new Developer jobs in Columbus, OH .
Westerville, OH $57,100.00-$94,200.00 21 hours ago
Westerville, OH $57,100.00-$94,200.00 3 days ago
Columbus, OH $140,000.00-$200,000.00 1 week ago
Columbus, OH $140,000.00-$200,000.00 1 week ago
Reynoldsburg, OH $75,591.00-$92,407.00 1 month ago
Columbus, OH $106,900.00-$178,100.00 3 days ago
Columbus, OH $106,900.00-$178,100.00 1 week ago
Columbus, OH $150,000.00-$175,000.00 6 months ago
Software Developer Intern (Summer Internship Program) Westerville, OH $20.00-$28.00 21 hours ago
Columbus, OH $56,000.00-$58,000.00 2 weeks ago
Columbus, OH $106,900.00-$178,100.00 1 month ago
Columbus, OH $140,000.00-$200,000.00 1 week ago
Columbus, OH $56,000.00-$58,000.00 1 day ago
Columbus, OH $106,900.00-$178,100.00 1 week ago
Columbus, OH $106,900.00-$178,100.00 6 days ago
Columbus, OH $106,900.00-$178,100.00 6 days ago
Columbus, OH $150,000.00-$200,000.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr