Mercier Consultancy MD
German Speaking Customer Service for Digital Wallet Provider - Work In Greece
Mercier Consultancy MD, Villa Espana Colonia, Texas, United States
German Speaking Customer Service Representative – Digital Wallet Provider (Work in Greece)
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.
Key Responsibilities
Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German
Provide assistance with troubleshooting issues related to digital payments and account access
Educate customers about features, security measures, and benefits of using the digital wallet
Document all customer interactions accurately in the CRM system for tracking and reporting
Collaborate with technical teams to address complex issues and ensure prompt resolutions
Stay updated on industry trends, new features, and regulatory changes affecting digital payments
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service, preferably within the financial technology or digital payments sector
Strong communication skills with a customer‑centric approach
Ability to troubleshoot technical issues and provide clear guidance to customers
Excellent organizational skills and the ability to manage multiple tasks efficiently
Proficient in using CRM systems and other customer service‑related tools
Willingness to work flexible hours, including evenings and weekends, if required
Benefits
Competitive monthly salary
Two extra salaries per year
Fully paid relocation package
Fully paid training
Health insurance
And much more
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industry: IT Services and IT Consulting
Referrals increase your chances of interviewing at Mercier Consultancy MD by 2x.
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Key Responsibilities
Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German
Provide assistance with troubleshooting issues related to digital payments and account access
Educate customers about features, security measures, and benefits of using the digital wallet
Document all customer interactions accurately in the CRM system for tracking and reporting
Collaborate with technical teams to address complex issues and ensure prompt resolutions
Stay updated on industry trends, new features, and regulatory changes affecting digital payments
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service, preferably within the financial technology or digital payments sector
Strong communication skills with a customer‑centric approach
Ability to troubleshoot technical issues and provide clear guidance to customers
Excellent organizational skills and the ability to manage multiple tasks efficiently
Proficient in using CRM systems and other customer service‑related tools
Willingness to work flexible hours, including evenings and weekends, if required
Benefits
Competitive monthly salary
Two extra salaries per year
Fully paid relocation package
Fully paid training
Health insurance
And much more
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industry: IT Services and IT Consulting
Referrals increase your chances of interviewing at Mercier Consultancy MD by 2x.
#J-18808-Ljbffr