Mercier Consultancy MD
German Speaking Customer Service for Digital Wallet Provider - Work In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service for Digital Wallet Provider - Work In Greece
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German. Key Responsibilities
Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German Provide assistance with troubleshooting issues related to digital payments and account access Educate customers about features, security measures, and benefits of using the digital wallet Document all customer interactions accurately in the CRM system for tracking and reporting Collaborate with technical teams to address complex issues and ensure prompt resolutions Stay updated on industry trends, new features, and regulatory changes affecting digital payments Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is a plus Previous experience in customer service, preferably within the financial technology or digital payments sector Strong communication skills with a customer-centric approach Ability to troubleshoot technical issues and provide clear guidance to customers Excellent organizational skills and the ability to manage multiple tasks efficiently Proficient in using CRM systems and other customer service-related tools Willingness to work flexible hours, including evenings and weekends, if required Benefits
Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More… Seniority Level
Entry level Employment Type
Full-time Job Function
Customer Service Industries
IT Services and IT Consulting
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Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German. Key Responsibilities
Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German Provide assistance with troubleshooting issues related to digital payments and account access Educate customers about features, security measures, and benefits of using the digital wallet Document all customer interactions accurately in the CRM system for tracking and reporting Collaborate with technical teams to address complex issues and ensure prompt resolutions Stay updated on industry trends, new features, and regulatory changes affecting digital payments Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is a plus Previous experience in customer service, preferably within the financial technology or digital payments sector Strong communication skills with a customer-centric approach Ability to troubleshoot technical issues and provide clear guidance to customers Excellent organizational skills and the ability to manage multiple tasks efficiently Proficient in using CRM systems and other customer service-related tools Willingness to work flexible hours, including evenings and weekends, if required Benefits
Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More… Seniority Level
Entry level Employment Type
Full-time Job Function
Customer Service Industries
IT Services and IT Consulting
#J-18808-Ljbffr