Service Experts
Commercial Account Manager
at
Service Experts Reports To:
Sales Manager or General Manager Status:
Full-time, Regular position Category:
Sales Location:
South Florida Position Summary The Commercial Account Manager (CAM) will sell products and services by interacting with commercial business customers and developing new relationships. The CAM will work to develop long-term relationships with customers via commercial maintenance contracts and put the Company in a position to help the customer with their HVAC needs. Key Responsibilities
Utilize effective sales techniques, including networking and “cold calling” to develop new accounts for commercial maintenance, service, retrofit and replacement business. Actively manage and maintain relationships with strategic commercial customers and support ongoing relationships with these customers. Ensure that the customer receives consistent service delivery in all locations. Utilize the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer and explain technical information to the customer in an easy-to-understand manner. Prepare and present service contracts for new customers and update renewal contracts for existing customers. Enter new customer data and other sales data for customers into contact database. Prepare weekly reports of contracts sold, details of business transactions and customers contacted. Confere with owners of existing buildings and inspect premises to determine installation or service requirements. Present bid to customer and explain credit terms and cost factors, emphasizing quality, performance and service. Coordinate transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing HVAC needs at project completion. Contact owners periodically to advise of progress of work and resolve any service problems. Contact property owners and construction agents of prospective customers to obtain information on building specifications and submit information to commercial sales/estimating department. Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites and other sources. Develop and maintain relationships with purchasing contacts. Other duties as assigned. Qualifications
The qualified candidate must have a high school diploma or equivalent. Bachelor’s degree or equivalent experience required. Proven sales experience with emphasis on business-to-business selling, cold-calling and generating sales from networking and lead generation. Knowledge of commercial service sales concepts, practices and procedures. Excellent verbal and written communication skills and strong relationship-management ability. Ability to build long-term relationships with customers. Ability to work cooperatively with technical, administrative and support staff. Ability to work with Microsoft Office, contact management software and databases. Good organizational skills and ability to manage multiple priorities simultaneously. Knowledge of the commercial HVAC industry preferred. Self-starter with a desire to learn and to grow the business. Ability to work occasional overtime and weekend hours as required. The successful incumbent must be able to meet the minimum requirements for our background check criteria. What Do We Offer
Summary Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive pay, including incentive opportunities for many positions. Medical / Dental / Vision Insurance programs. RRSP Plan with company matching contributions. Life Insurance for you and options you can elect for your family. Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work. World class training opportunities through our Expert University Learning Management System. Career development opportunities.
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at
Service Experts Reports To:
Sales Manager or General Manager Status:
Full-time, Regular position Category:
Sales Location:
South Florida Position Summary The Commercial Account Manager (CAM) will sell products and services by interacting with commercial business customers and developing new relationships. The CAM will work to develop long-term relationships with customers via commercial maintenance contracts and put the Company in a position to help the customer with their HVAC needs. Key Responsibilities
Utilize effective sales techniques, including networking and “cold calling” to develop new accounts for commercial maintenance, service, retrofit and replacement business. Actively manage and maintain relationships with strategic commercial customers and support ongoing relationships with these customers. Ensure that the customer receives consistent service delivery in all locations. Utilize the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer and explain technical information to the customer in an easy-to-understand manner. Prepare and present service contracts for new customers and update renewal contracts for existing customers. Enter new customer data and other sales data for customers into contact database. Prepare weekly reports of contracts sold, details of business transactions and customers contacted. Confere with owners of existing buildings and inspect premises to determine installation or service requirements. Present bid to customer and explain credit terms and cost factors, emphasizing quality, performance and service. Coordinate transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing HVAC needs at project completion. Contact owners periodically to advise of progress of work and resolve any service problems. Contact property owners and construction agents of prospective customers to obtain information on building specifications and submit information to commercial sales/estimating department. Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites and other sources. Develop and maintain relationships with purchasing contacts. Other duties as assigned. Qualifications
The qualified candidate must have a high school diploma or equivalent. Bachelor’s degree or equivalent experience required. Proven sales experience with emphasis on business-to-business selling, cold-calling and generating sales from networking and lead generation. Knowledge of commercial service sales concepts, practices and procedures. Excellent verbal and written communication skills and strong relationship-management ability. Ability to build long-term relationships with customers. Ability to work cooperatively with technical, administrative and support staff. Ability to work with Microsoft Office, contact management software and databases. Good organizational skills and ability to manage multiple priorities simultaneously. Knowledge of the commercial HVAC industry preferred. Self-starter with a desire to learn and to grow the business. Ability to work occasional overtime and weekend hours as required. The successful incumbent must be able to meet the minimum requirements for our background check criteria. What Do We Offer
Summary Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive pay, including incentive opportunities for many positions. Medical / Dental / Vision Insurance programs. RRSP Plan with company matching contributions. Life Insurance for you and options you can elect for your family. Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work. World class training opportunities through our Expert University Learning Management System. Career development opportunities.
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