TEKsystems
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jan 06, 2026
Description First half of the month will be taking inbound calls from mortgage borrowers regarding payment, escrow – general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto‑dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Directly engage with Valon customers across a variety of inbound customer requests and inquiries, which consist of website assistance, escrow, processing payoffs.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies.
Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties.
Meet performance expectations.
Utilize our internal software platform and become a partner in making system recommendations.
Other Details
Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350)
On average will only have about 35-40 true right‑party contacts Daily.
Metrics Held To
QA, 1ST call resolution
Adherence Rate
C Sat Score (Goal above 90%)
Wrap Time: should be 1–3 Mins
Experience
Call center experience or mortgage servicing experience
Skills
Customer service
Call center
Mortgage, Loans, financial services, Mortgage Servicing, loan servicing, inbound and outbound calls, Data entry, Customer support, Finance, Banking, Closing, Bilingual
Additional Skills & Qualifications
No Job hoppers, or large employment gaps.
Must have RFL for all positions.
High school diploma or equivalent required
Customer focus and adaptability to different personality types
Eagerness to learn how to use our proprietary servicing software
Job Details
We are seeking experienced Contact Center Representatives with 2–3 years of recent experience in a contact center taking high volumes of inbound & outbound calls.
Tenure and professionalism is our main focus when reviewing candidates. (We will deny all job hoppers or employment gaps greater than one year.)
We want at least 1 Full Year in each role listed on their resume.
Reliability is a must as we have noticed heavy attrition with folks with job gaps and bad tenure.
Training Training (Mandatory – cannot miss a day). Must sign attendance contract at offer. Training will be 3 weeks on site Mon‑Friday 9 AM–6 PM.
Schedule All calls will be in the Phoenix location for the 9‑6 PM shift, which moves to 8‑5 PM when daylight‑savings time ends.
Pay Pay will be $19.50/hr or $20.50 if they are bilingual only.
Interview & Offer We would like to conduct IN PERSON INTERVIEWS the week of the 29th and have all offers made by 1/2. We will only be closed on 1/1, but all other days that week will be open for interviews.
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits The pay range for this position is $19.50 – $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe, AZ.
Application Deadline This position is anticipated to close on Jan 7, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
United States, Arizona, Tempe
Jan 06, 2026
Description First half of the month will be taking inbound calls from mortgage borrowers regarding payment, escrow – general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto‑dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Directly engage with Valon customers across a variety of inbound customer requests and inquiries, which consist of website assistance, escrow, processing payoffs.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies.
Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties.
Meet performance expectations.
Utilize our internal software platform and become a partner in making system recommendations.
Other Details
Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350)
On average will only have about 35-40 true right‑party contacts Daily.
Metrics Held To
QA, 1ST call resolution
Adherence Rate
C Sat Score (Goal above 90%)
Wrap Time: should be 1–3 Mins
Experience
Call center experience or mortgage servicing experience
Skills
Customer service
Call center
Mortgage, Loans, financial services, Mortgage Servicing, loan servicing, inbound and outbound calls, Data entry, Customer support, Finance, Banking, Closing, Bilingual
Additional Skills & Qualifications
No Job hoppers, or large employment gaps.
Must have RFL for all positions.
High school diploma or equivalent required
Customer focus and adaptability to different personality types
Eagerness to learn how to use our proprietary servicing software
Job Details
We are seeking experienced Contact Center Representatives with 2–3 years of recent experience in a contact center taking high volumes of inbound & outbound calls.
Tenure and professionalism is our main focus when reviewing candidates. (We will deny all job hoppers or employment gaps greater than one year.)
We want at least 1 Full Year in each role listed on their resume.
Reliability is a must as we have noticed heavy attrition with folks with job gaps and bad tenure.
Training Training (Mandatory – cannot miss a day). Must sign attendance contract at offer. Training will be 3 weeks on site Mon‑Friday 9 AM–6 PM.
Schedule All calls will be in the Phoenix location for the 9‑6 PM shift, which moves to 8‑5 PM when daylight‑savings time ends.
Pay Pay will be $19.50/hr or $20.50 if they are bilingual only.
Interview & Offer We would like to conduct IN PERSON INTERVIEWS the week of the 29th and have all offers made by 1/2. We will only be closed on 1/1, but all other days that week will be open for interviews.
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits The pay range for this position is $19.50 – $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe, AZ.
Application Deadline This position is anticipated to close on Jan 7, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr